Charlotte admin


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  • Rent

    I need to cancel the rent invoice I have been sending. How do I do that?
    Thank you!

    July 17, 2018
  • jscfinance

    I started using wave recently to upload backlog transactions and it has been great.
    However, it started requesting an error message ( Wipeout! Request has been terminated Possible causes: the network is offline, Origin is not allowed by Access-Control-Allow-Origin, the page is being unloaded, etc.). With this, i am facing hard times uploading the remaining transactions .
    I look forward to getting a timely and helpful response.
    Cheers !

    July 12, 2018
  • AshCrowe

    Im strughling to get any help or support from you guys. I have set up my invoices so they can be paid by cards and its saying it has been paid but no money has gone into my account. how long should this take??

    July 5, 2018
    • Charlotte
      Hi! Thanks for reaching out. Our Support team is happy to address queries on the forum, but wall posts are unlikely to be seen by the team as they only notify one person, so I recommend posting in the Community proper, in the Using Wave category.

      For payments issues, you can also reach Payments Support directly at this link: -- I was not able to pull up a support ticket under your email address.

      Based on your address, it appears you're in Australia, meaning you would be setting up Payments by Wave via Stripe (a third party processor through which we can offer this service outside of the US and Canada).

      If you've received payments already, you should receive a prompt by email. Stripe will transfer funds to your bank account based on the schedule listed in your Dashboard. For example, “Daily — 7 day rolling basis” would mean that charges processed on the 1st would be grouped together and deposited in your account on the 8th of the month. For more information on getting paid, please refer to their website:

      If you want to view the details of payments received, you can log into your Stripe account by clicking the Sales option from your Wave account > Credit Card Payments > Go to Stripe Account. This will take you directly to your Stripe Dashboard where you can then navigate to your Transfer and Payments tabs to view information related to pending payments, including when you can expect these payments to be transferred to your bank account.

      You can also contact Stripe's support directly at [email protected]

      I hope this helps! If you need further assistance, please reach out to our team using one of the methods above - we'd be happy to help.
  • webmaxdotca

    Hi Charlotte, are we on for today?

    June 11, 2018
    • Charlotte
      Hi Susan! It looks like I confused the timezones when scheduling (had initially thought 10am or 1pm Eastern). I've sent an update and a calendar invite to your email, but the time I thought we were booked for has passed. I'm *so* sorry about that! Could we find a time to reschedule? If it's easier for you, we can also continue this correspondence via email.
    • webmaxdotca
      Hi Charlotte, what is your email address, I'll send you an email. Cheers
    • Charlotte
      Hi Susan! I responded to your message with this info. :)
  • teacuplodge

    How do I get to speak to someone in support or get a question answered??? These support forums are frustrating and time-consuming when I'm searching for things that simply aren't there. I have a specific question I need an answer to. Do you have a chat line or an e-mail address I can use to send my question to some who will respond?? It shouldn't be this hard to get help!

    June 12, 2018
    • Charlotte
      Hi @teacuplodge! The forums actually have a typical response time of one business day or less by a member of our team for technical questions. Both our Support team and others here at Wave HQ frequent the forum and love an opportunity to assist our customers. For questions related to best practices/accounting we can benefit from the expertise of other business owners and accountants who are also here. Please feel free to share your question on the forum as well. You can also find a ticket form here: (via our Help Center at Please let me know if I can assist in any other way. :)
  • Luciano

    Good day, in tbe customer details section, could a block be added rhat tben appears on all documents( invoices and estimates etx) for a vat number.

    We are required to have customer and supplier vat numbers on any vat document?


    June 8, 2018
  • Johnhalp

    Charlotte, please ask the developers if the Source for Receipts (Purchase area) could be changed to the owner's or collaborator's name that scanned the receipt. Android or IOS as the Source is not useful information for Owners.

    With thanks,


    May 24, 2018
    • Charlotte
      Hi John! I'd recommend sharing your comments in the Wave Features area with more information regarding how this is useful to you (do you have lots of employees scanning receipts, for example). Our Product team regularly visit the forum to review posts and respond, but others will not see this comment if it's on my wall only.