Customer support specialist at Wave HQ.
- Username BarsinA
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- Customer support specialist at Wave HQ.
I offboarded two employees in March due to COVID and they have returned 8th June. I onboarded them but when they got the WAVE invitation it said 'invalid/already used'. I have tried reinstating them from the dismissed list and their entry says 'pending reinstatement' but in timesheets, they have two entries each! I cannot process payroll, I cannot make them active and their employee onboarding doesn't work. I need help and fast. WAVE/Zen desk are on their 5th day with an email a day, saying make them active - already done, hence the 'pending' and once active - can't be done, delete the second entry - how? I need help!!!!!!!!!! Please help!!0June 18, 2020