Discussion List

  • I've been getting this error since last Thursday. I tried the clearing cache, new browsers, browsers are updated. Tried incognito. I cannot get it to connect no matter how many times it says try again in an moment. How do I get around this? I need to send out invoice :/
    KatieLynnM 89 views 1 comment Most recent by AndyFromWave January 18, 2019 12:08AMTechnical Support
  • I have 3 businesses that i have open on wave and 2 demo ones I used to test out the software. I cant seem to remove them and they are currently cluttering and confusing our system users. How do i remove them without removing all our businesses.
    chan_lee01 258 views 1 comment Most recent by eliteacchk December 8, 2018 11:35AMAccounting Technical Support
  • I cant remove a business. I have 3 current businesses running and set up 2 demo ones which i cant remove and they are cluttering my wave. how can I remove them without taking down my account.
    chan_lee01 47 views 2 comments Most recent by chan_lee01 December 5, 2018 1:35PMAccounting Technical Support
  • Hello, This may because I am fairly new to Wave's accounting software but something very interesting is happening. I linked a Credit Card to the Wave app because that's what is used for all business expenses other than expenses that need to be drafted from a checking account. When the expenses come through, I categorize them as appropriate (Inco…
    BFSolutions87 18 views 1 comment Most recent by JamieD December 3, 2018 6:39PMAccounting Technical Support
  • Hi, I've just set-up an account & sent my first invoice (yay!) Unfortunately, there is a continual error message 'There was an error rendering your PDF.' whenever I attempt to export the invoice to pdf. I also ticked the box to send the invoice as a .pdf attachment but that didn't work either. Is this a known issue? Thanks! Tara
    PhoenixI 28 views 5 comments Most recent by MarieT November 30, 2018 6:22PMTechnical Support
  • My currency is set to Mauritian rupees and it displays the symbol right on the site as Rs. But when I export the PDF of an invoice all the money symbol have a bar on the R which is wrong. How can I correct that?
    Vinaz 27 views 1 comment Most recent by Ryan_W November 23, 2018 9:47PMTechnical Support
  • Hi, I'm new to Wave - loving it. However, I'm getting duplicate income entries. I am connected to my bank account and it seems that might be part of the issue? When I get paid and tell wave an invoice is paid, that shows up in accounting but then the credit into my bank account shows up too. I'm not sure how to correct this? I'm guessing I'm m…
    CoachSteve 54 views 2 comments Most recent by CoachSteve November 23, 2018 5:27PMAccounting Technical Support
  • Hi, received email on 25th oct saying 'there's an issue with your connection to Santander Business Banking (UK)' The issue is still there, almost a month later. I'm new to using Wave, And since setting it up few months back and never got around to really using it. Is it worth me deleting whole account and starting again?
    oliflet 50 views 2 comments Most recent by JordanD November 23, 2018 5:18PMBank Connections
  • Hi guys, I am struggling to load items onto an invoice. When clicking add item which opens the drop down, then clicking on one of the items, nothing happens. I tried to create new items directly on the invoice, which does create a new item, but when I click “save and continue” I get an error message stating ”Items: This field is required”. Any …
    Sebastian 9 views 2 comments Most recent by Sebastian November 16, 2018 10:26AMTechnical Support
  • Hello, I'm having a strange problem. My Transfers In and Transfers Out between my checking accounting and Paypal account are showing up on my Income Statements as Uncategorized Income and Uncategorized Expenses, respectively. This is obviously messing up my totals quite a bit. Could anyone offer some help?
    atelierMUSE 27 views 0 comments Started by atelierMUSE November 14, 2018 5:36PM Technical Support
  • Hi, I've question about the importing transaction features. So I've got CSV/OFX files from the bank. Imported into the credit card account in wave, it seems all negative amount has been imported as deposit and all positive amount been imported as withdraw. For example (Quote) This will show up as a deposit green after importing. It the impor…
    Morayfield 76 views 0 comments Started by Morayfield November 1, 2018 5:21AM Technical Support
  • How do I update my public profile on Wave so that people viewing my posts can also see the name of my accountancy practice and my contact details (well, those that I don't mind being public that is)? Similarly how can I add something to my profile in the way of a resume of the services I provide to Wave users (UK in my case) - indeed, how can I pe…
    MerlinAccounts_UK 96 views 3 comments Most recent by Charlotte October 12, 2018 1:07AMWave Features
  • I cannot get my account info to update from my Community America Credit Union account. It's been unable to connect for the last couple of days. I've tried re-entering the login info, switching browser, using an incognito tab. None of those attempts have worked. It has connected previously, but now it just says "refreshing connections" f…
    mloide 17 views 2 comments Most recent by Michelle_A October 11, 2018 3:24PMBank Connections
  • Hello, I am trying to understand how this app works. I took a picture of my receipt, then I was able to see the following transfer from the receipt to the apps: the merchant, date, and total. I selected the payment method and category. On the "add tax", I selected HST 13%, put in the subtotal and post to accounting. When I reviewed the t…
    csjahli 47 views 1 comment Most recent by Alexia September 28, 2018 4:05PMTechnical Support
  • I have been a collaborator for a handful of different Business' on Wave. I just was invited to collaborate on a client's account but when I try to enter transactions I just see the following message: Contact the business owner to import transactions. Business owners can import transactions directly via their online bank, by uploading a bank state…
    joe88 46 views 1 comment Most recent by Alexia September 12, 2018 3:36PM
  • I had "pay by credit card" set up initially but lost a a fair amount of money on a couple invoices with it, as I expected with the fee, so I turned that off while keeping bank transfer as an option. I just had a client pay two invoices via credit card. Checked my settings and it is in fact disabled. That's a major issue.
    post78 39 views 13 comments Most recent by Alexia September 4, 2018 7:00PMWave Features
  • I hope this is the right place to make this remark. I would like to request a review of the invoices layout, because differently from the examples shown in Settings, the name of the contact person appears between the name of the client company and its address, instead of close to the contact person's email and phone number. Can this be fixed, ple…
    FMELLO 22 views 3 comments Most recent by Alexia August 3, 2018 1:32PMWave Features
  • I REALLY want to use Wave for my small business, but the paper size on documents is distracting me from moving ahead. The paper size used by Wave appears to be US letter size 8.5 x 11. In Australia, we use A4. So when I print my documents, the text is pushed up to the edges.. How can I resolve this ? 2 other quick ones.. Can I removed the AUD no…
    MTMM 2.1K views 1 comment Most recent by Alexia July 5, 2018 2:28PMWave Features
  • Hello, Today I was adding transactions in the Wave app and automatically double entries are happening. See attached screenshot. Can you please help how to fix it. (Image)
    rahulk 340 views 2 comments Most recent by Alexia June 26, 2018 5:21PMWave Features
  • Im starting ti use Wave in Japan and here the currency does not use decimal places, has anyone got an idea how i can remove them from my invoices Thanks
    Harbourviewservices 35 views 1 comment Most recent by Alexia June 12, 2018 8:06PMWave Features
  • Hi folks, I'm a new Wave user. I've encountered the following issues so far: 1) The scanning of receipts, while amazing, is too slow. This works when you are up-to-date with you expenses and are doing them as you go, but sometimes I'll do my at the end of the month. I genuinely believe I could add it to my own spreadsheet quicker, manually. Auto…
    MayneCorp 190 views 3 comments Most recent by Alexia May 17, 2018 3:15PMAccounting Feature Ideas
  • I would like to make a bug report. I can’t seem to find where to do that with Wave, so I will enter it here as a “discussion”. I have my HSBC Canada MasterCard automatically imported into Wave via a bank connection “integration”. However, transactions that occur in a foreign currency do not get imported properly by Wave (Yodlee). Instead they …
    AndrewR 8 views 0 comments Started by AndrewR April 23, 2018 4:28PM Bank Connections
  • This weekend, the data provider through which Wave is able to facilitate bank connections for the automatic import of transactions began experiencing issues. These issues may prevent new connections from being established or existing connections from updating. Issues that existed prior to January 21, 2018 are not related. Bank payments for Payment…
    Charlotte Closed 206 views 9 comments Most recent by ahung February 5, 2018 6:14PMBank Connections