wave_issue

Discussion List

  • I opened my Wave account with my personal email address. Then I created my business on Wave and invited my sales guy to the business. I then realized, when the sales guy sends receipts to customers, there's this line at the bottom of the receipt: Thanks for your business. If this invoice was sent in error, please contact [PERSONAL EMAIL ADDR…
    EdwardNdukui 10 views 3 comments Most recent by EdwardNdukui June 18, 2019 4:19PMGeneral Discussion
  • Where is the "Payment for an invoice in Wave" option? It doesn't show at all on my USD or EUR accounts.
    antz29 11 views 1 comment Most recent by JamieD June 15, 2019 2:17PMAccounting
  • Hi I have a 2 part question, 1. Since Wave accounting does not close accounts, and use accounts like income summary, how do we properly update Owners Equity? Without making the December Profit and Loss account wrong, which happens if you use closing accounts? 2. A separate issue, how do we categorizes Interest Expense? Since it is not an operat…
    ddme 23 views 3 comments Most recent by Kimpton June 11, 2019 7:22PMAccounting
  • This message is preventing me from marking any of my invoices as paid. It's driving me nuts! I may leave Wave as a result. Oops! There was an issue with recording your payment. Please try again. It says "a payment has been paid" and substracts the amount from the total, but keeps listed the invoices as "unpaid" in my Wave dashboard! So frust…
    CeciliaKeating12345 19 views 1 comment Most recent by Zoe_caff May 15, 2019 3:17PMSales & Invoicing
  • The transaction are appearing after the invoices are paid. However for the past 5 days they are still in transit and are not being sent into my bank account. The bank connection has no errors and I have updated it multiple times over the past few days. Could you help in resolving this issue. Thank you.
    Nathan101 16 views 1 comment Most recent by Zoe_caff May 13, 2019 6:38PMBank Connections
  • Last week BMO rolled out new online banking and a new mobile app. I assume they also rolled out a new API. No one is able top provide any insight on or an ETA for reestablishing the connection. I was pointed to the manual procedure of downloading a Quickbooks file from the bank and importing into Wave. That requires watching for overlap as it …
    petes 301 views 28 comments Most recent by petes May 10, 2019 4:59PMBank Connections
  • Referencing closed discussion here: https://community.waveapps.com/discussion/204/recurring-invoice-auto-generated-invoice-number-issue I almost had a client receive an invoice with a different client name in the auto generated invoice. Wave will use the last invoice number for reoccurring invoices, NO MATTER WHICH CUSTOMER. Their answer …
    thedanindanger 15 views 1 comment Most recent by Zoe_caff May 3, 2019 3:50PMSales & Invoicing Technical Support
  • All my payouts have been put on hold for a week now instead of being instant like they were previously. Is this a glitch or permanent change and how long are wave "holds"?
    Tcrand 22 views 2 comments Most recent by Tcrand May 1, 2019 10:54PMAccounting
  • Hi there, I live in BC where we have both two sales taxes: GST (recoverable) and PST (non-recoverable). When I record an EXPENSE using Wave (see my Shopify transaction), you can see only GST is marked as recoverable, even though I accounted for both taxes in my entry. For expenses, my sales taxes are behaving as expected. However, whe…
    youngstreet 39 views 4 comments Most recent by youngstreet April 23, 2019 2:55AMAccounting
  • Anytime I create an invoice, for which the terms are due upon receipt/same day, Wave shows them as being "overdue" or mose recently due "Yesterday". Please fix this. I assume it has to do with your timestamping. In any case, it's throwing off the aging and looks unprofessional when it says it was due yesterday but was not even created until today.…
    WhiteGlove 18 views 2 comments Most recent by WhiteGlove April 22, 2019 2:54AMSales & Invoicing
  • I'm an international user (there's no option to link my bank account to Wave), with not much accounting experience. I'm trying to find out how to enter my credit card information in Wave Accounting. I created an account for my Cash Back Credit Card under "Liabilities and Credit Cards". What I'd like to know is what is the best approach to…
    Acumen3 25 views 5 comments Most recent by Mikeg April 8, 2019 5:56PMAccounting
  • hi Why cant there be a simple Country State City listing of Wave Pros, why do we have to have this discussion. Its great if Wave was a fun app, but if one has to use it professionally the platform should list accountants by country/state/city I am in the Boston area and looking for someone who can help me setup my wave account for free. I …
    mmrajoo 108 views 10 comments Most recent by JJTC April 5, 2019 8:53PMFind a Wave Pro
  • Hi everyone, I'm a new Australian-based small business owner and I'm struggling with a problem with Wave. Everything has been working well, however I have noticed that my 'All Accounts' balance is inaccurate because it contains duplicate transactions. For example, my 'Payments by Wave' page will show "Invoice payment for Invoice 5" and then my b…
    brightstar123 29 views 3 comments Most recent by mcullison April 3, 2019 3:38PMAccounting
  • I have created a new business (currency set as NZD) and imported transactions from connected bank. the bank account is in NZD but has imported the transactions as USD. i have tried creating another business and re importing everything but the same thing happens. wouldn't be a problem but whenever I try scanning a receipt it converts the currency…
    bonny_and_grace 12 views 0 comments Started by bonny_and_grace March 22, 2019 6:12PM Technical Support
  • Hello all, I was wondering what the process would be if I’d like to setup my ETF investment accounts on my wave bookeeping accounts. Basically amounts are debited via my checking account and then ported over to an investment account. Since this isn’t really a withdrawal and more of a deposit into another account, how should i go about allocatin…
    Violanation 21 views 3 comments Most recent by JamieD March 20, 2019 9:52PMHelp Center Discussion
  • I have tried uploading my csv multiple times. Everything goes smoothly and i get this message "Your transactions are being imported from your bank statement. Please check back in a few minutes." i have uploaded a few times and in the past hour i still have no seen the transcations updated. I also tried clearing the cache like it was mentioned…
    bhimabi 23 views 1 comment Most recent by bhimabi February 28, 2019 7:43AMBank Connections
  • Hi there, This is my first year with wave and I am just finalising my accounts, I am just checking I have created entries for my starting balances, however when I pull off the account balances report it says all my balances are zero, they should show my entry as the starting balance, not zero, is this correct? Thanks
    Jusmih 41 views 1 comment Most recent by Mikeg February 19, 2019 3:04AMAccounting Technical Support
  • Wave has become very slow. Waiting for 26 seconds to load a page is ridiculous. I've attached Chrome Console Log and network .har file here. What's the problem? On twitter, people say it's very fast. But it's not for me. I've 10mbps broadband connection and it's working perfectly with everything else. Please help. Thanks, Faizan
    faizanvahevaria 2 views 0 comments Started by faizanvahevaria February 15, 2019 12:47PM Technical Support
  • Hi! I receive payments from Europe, and many credit cards in Europe do not have a ZIP code associated with them. Wave's card payment form doesn't accept that you don't enter a zip, it's a required field. Problem is, that if the European company puts in the zip/postcode from their bank or address, it is not going to validate..! Until you guys…
    John69 15 views 2 comments Most recent by John69 February 14, 2019 10:04PMSales & Invoicing Feature Discussion
  • Hi, On dashboard in the box below "Bank Accounts & Credit Cards" it shows £2,266.59 Under Accounts > Transaction in the drop down box it shows £1,973.46 Why are they different?
    snappyfish 39 views 5 comments Most recent by JamieD February 14, 2019 6:13PMAccounting
  • In my line a work I take a deposit or partial payment before I get started. In addition, the remainder is usually billed out in installments until the entire invoice is finished. I'm new, but it seems like you either invoice and the customer pays you partially on their own terms, or you go recurring invoice and where there is now an INVOICE 1, And…
    BenFrankz 83 views 2 comments Most recent by BenFrankz February 12, 2019 12:50AMSales & Invoicing
  • hello, how to implement code wave payment integration API in PHP
    Apple_dev35 89 views 2 comments Most recent by PaulC January 30, 2019 3:18AMAPI & Integrations Feature Discussion
  • I can see the payment in my dashboard and the invoice number associated with it but clicking on that number or the "view invoice" button puts me to a 404 error page. It's like the invoice never existed but somehow the payment for that invoice does.
    jcsumlin 12 views 0 comments Started by jcsumlin January 22, 2019 6:10PM Sales & Invoicing
  • I've been getting this error since last Thursday. I tried the clearing cache, new browsers, browsers are updated. Tried incognito. I cannot get it to connect no matter how many times it says try again in an moment. How do I get around this? I need to send out invoice
    KatieLynnM 20 views 1 comment Most recent by AndyFromWave January 18, 2019 12:08AMTechnical Support
  • Hi, I've read a few threads about this issue, but none seem to have the answer. I have created a new wave account. Yesterday I connected my bank account (AIB) & all the transactions came over perfectly. The balance was correct. However, as a first time user, I messed everything up & deleted the transactions to try & create a f…
    Uncanny_Kim 20 views 1 comment Most recent by ryanwaggoner January 15, 2019 2:47PMTechnical Support
  • I have 3 businesses that i have open on wave and 2 demo ones I used to test out the software. I cant seem to remove them and they are currently cluttering and confusing our system users. How do i remove them without removing all our businesses.
    chan_lee01 28 views 1 comment Most recent by eliteacchk December 8, 2018 11:35AMAccounting
  • I cant remove a business. I have 3 current businesses running and set up 2 demo ones which i cant remove and they are cluttering my wave. how can I remove them without taking down my account.
    chan_lee01 29 views 2 comments Most recent by chan_lee01 December 5, 2018 1:35PMAccounting
  • Hello, This may because I am fairly new to Wave's accounting software but something very interesting is happening. I linked a Credit Card to the Wave app because that's what is used for all business expenses other than expenses that need to be drafted from a checking account. When the expenses come through, I categorize them as appropriate (…
    BFSolutions87 15 views 1 comment Most recent by JamieD December 3, 2018 6:39PMAccounting
  • Hi, I've just set-up an account & sent my first invoice (yay!) Unfortunately, there is a continual error message 'There was an error rendering your PDF.' whenever I attempt to export the invoice to pdf. I also ticked the box to send the invoice as a .pdf attachment but that didn't work either. Is this a known issue? Thanks! T…
    PhoenixI 18 views 5 comments Most recent by MarieT November 30, 2018 6:22PMTechnical Support
  • My currency is set to Mauritian rupees and it displays the symbol right on the site as Rs. But when I export the PDF of an invoice all the money symbol have a bar on the R which is wrong. How can I correct that?
    Vinaz 16 views 1 comment Most recent by Ryan_W November 23, 2018 9:47PMTechnical Support