Discussion List

  • I can see the payment in my dashboard and the invoice number associated with it but clicking on that number or the "view invoice" button puts me to a 404 error page. It's like the invoice never existed but somehow the payment for that invoice does.
    jcsumlin 23 views 0 comments Started by jcsumlin January 22, 2019 6:10PM Sales & Invoicing Technical Support
  • I've been getting this error since last Thursday. I tried the clearing cache, new browsers, browsers are updated. Tried incognito. I cannot get it to connect no matter how many times it says try again in an moment. How do I get around this? I need to send out invoice :/
    KatieLynnM 91 views 1 comment Most recent by AndyFromWave January 18, 2019 12:08AMTechnical Support
  • I'm wondering how to go about a scenario. I sent my tenant an invoice through Wave for his rent figuring it would help keep records for his tenancy and manage receipts for rent payments. Unfortunately he has now gone in and set up auto-pay for his rent after I kindly asked him to pay by check or money order only. You would think I could just discu…
    incloud 57 views 2 comments Most recent by incloud January 11, 2019 3:54PMSales & Invoicing Technical Support
  • My employee should get paid today because we started Direct Deposit. Why has it not happened yet? It's December 31st. ~ Regsong
    Regsong 12 views 0 comments Started by Regsong December 31, 2018 7:10PM Payroll & Employees Technical Support
  • I'm a new Wave user working for a construction company. We ask for a 20% deposit, then a 50% on day 5, 25% on day 10 and balance on the final day of the project. Because the payment due dates are based on work done, the dates need to be adjustable, and obviously the amount changes too. What is the best way to create an invoice for this?
    CAScreator 11 views 2 comments Most recent by CAScreator December 27, 2018 8:17PMSales & Invoicing Technical Support
  • Hi. I contacted customer support and got an autoresponse telling me to use the community forum. I don't think it's the right place but here I am, desperately trying to get a human's attention. I have two companies in my account. I have two Stripe accounts, one per company. I connected my first company to Stripe, no problem. I now accept payments.…
    ptypeux 239 views 6 comments Most recent by Erik December 20, 2018 4:54PMTechnical Support
  • Why can't you select multiple transactions in Wave and add sales tax (HST) to multiple records. This would save hours of work each week. Currently you have to hover over the transaction and manually add HST to each transaction. Even having Sales Tax as a column with a check box would help. Then it would let me know what transactions (sales or …
    Damion 326 views 9 comments Most recent by Samd December 12, 2018 5:55PMAccounting Feature Ideas
  • "I'm trying to account for all the Stripe merchant charges over the year but finding it difficult. I just tried to contact support with the following but got the message "there was an error processing your request please try again later" - not great. Anyway apologies if I'm missing something obvious but this my support request: I'm…
    bodgerrolls 65 views 1 comment Most recent by bodgerrolls December 11, 2018 9:41AMTechnical Support
  • I followed this article: But when I get to step #5, it doesn't let me locate the line matching the transaction for the other side of this transfer. The only thing that shows up after clicking Transfer is 'Cas…
    TedStevens 13 views 0 comments Started by TedStevens December 5, 2018 7:16PM Accounting Technical Support
  • Is there a way in Wave to mark more than one invoice paid at once? I send out monthly statements to several clients, which are compilations of several invoices. When I receive payment for a whole month of invoices, right now I have only been able to figure out how to mark each invoice as paid individually. There's got to be a simpler way...
    roundrightfarm 21 views 1 comment Most recent by Ryan_W December 4, 2018 8:32PMSales & Invoicing Technical Support
  • I temporarily disabled electronic payments, removing the option from the invoices. I recently reinstated this but the new invoices are not reflecting the option. I have created a new invoice and duplicated an older one to no avail. I have also selected to make option available on previous invoices button. Advice on how to correct this?
    FyreRayne 11 views 4 comments Most recent by FyreRayne November 28, 2018 9:35PMSales & Invoicing Technical Support
  • Hey Wave Folks! I paid a company for services rendered. My biz partner reimbursed me for his share of the bill. How should I book this entry?
    BRAINANVIL 12 views 1 comment Most recent by JamieD November 22, 2018 10:59PMAccounting Technical Support
  • Hi All, I have an open invoice and the correspondent payment is in my transactions. When I click in "Payment Received for an Invoice in Wave", I cannot see the correspondent invoice, and both have the same value. What could be wrong? thank you
    dasigrist 81 views 2 comments Most recent by dasigrist November 14, 2018 9:16PMSales & Invoicing Technical Support
  • Hey Folks, My name is Ailsa Blair and I am a Product Designer here at Wave. @Reza and I are currently working on a brand-new feature to Wave and are looking for a handful of folks to give us feedback. We’re collecting feedback by asking you to record your experience on your computer and answer some questions. The session should take about 30 mi…
    ailsa Closed 203 views 12 comments Most recent by ailsa November 7, 2018 1:08PMWave Features
  • Hi One of my clients is from Europe and I invoice them in Euros and then they pay me through Paypal. However they just assumed I wanted to be paid in USD (I thought they were going to send it in Euros) now I have 1) an invoice billed in Euros 2) Received money via paypal in USD 3) my base/home currency in CDN. I got no clue what to put down on…
    chobo2 12 views 0 comments Started by chobo2 October 16, 2018 7:12PM Sales & Invoicing Technical Support
  • -(The scenario): My business provides a technical service that we bill our parent company for, but my business also collects money from the parent company's customers. In other words, I, as an employee of the Parent, get customers to sign a contract. Then my personal company contracts to the parent to do the work that I, as an employee, was awarde…
    Mithoty_1 31 views 0 comments Started by Mithoty_1 October 5, 2018 3:13PM Accounting Technical Support
  • Hi, I have been using Wave to log my expenses, and one of the most time-consuming activities are "select a category" and "select a payment account" for each and every receipt every time. The ideal would be that Wave would learn from prior indexing. But a few more simple hacks would help a lot, e.g. the ability to set a default…
    MediPaper 407 views 10 comments Most recent by TimK October 4, 2018 10:03PMWave Features
  • When signing up for Wave Online Payments, has anyone experienced the issue of not being able to advance past entering "Ownership Details" because of some flagged error that does not seen to exist?
    onsombal 11 views 0 comments Started by onsombal October 3, 2018 6:09PM Sales & Invoicing Technical Support
  • Hi Can Wave trigger transactions from the bank account, such as pay vendors by due date?
    muditdr 22 views 2 comments Most recent by muditdr September 29, 2018 2:21AMAccounting Feature Ideas
  • I have six requests that would be greatly helpful to my business. * Discounts. My old software allowed me to put in the units at a price but also enter a "discount" which would then show up in red as a discounted amount on the invoice. This was very useful for showing my clients what I would normally charge for a service and let them kn…
    post78 185 views 10 comments Most recent by Alexia September 18, 2018 9:00PMWave Features
  • Why would it take more than 2 days to transfer funds to my bank, from ACH payment of one of my invoices? I can't imagine why it would take 7 days. REF:
    JMichaelTX 56 views 2 comments Most recent by Alexia September 5, 2018 7:08PMBank Connections
  • I had "pay by credit card" set up initially but lost a a fair amount of money on a couple invoices with it, as I expected with the fee, so I turned that off while keeping bank transfer as an option. I just had a client pay two invoices via credit card. Checked my settings and it is in fact disabled. That's a major issue.
    post78 31 views 13 comments Most recent by Alexia September 4, 2018 7:00PMWave Features
  • How do I store a copy of the check a customer sends me? Is there anyway to link it to payment/deposit transaction? So here is my workflow.... I make a customer invoice, wait for payment, deposit payment, link bank deposit to the invoice.... I need a step that optionally attaches a copy or image of the check from the customer. Audit, audit, audit…
    sidefly 195 views 5 comments Most recent by PBrooksMac August 31, 2018 3:29PMWave Features
  • I have been looking at all the tutorials and following the process. I have connected my bank account and still not able to find any button that asks to connect to Wave Payments. I have looked under sales and every other tab there is. I just really need to get this fixed I have customers that are looking to pay and are unable. Thanks
    Airmid 32 views 3 comments Most recent by Alexia August 10, 2018 2:09PMWave Features
  • Not sure how practical/feasible this would be but I am throwing it out there... Most of my payments to vendors/suppliers/utilities are all processed through my online banking. They are all imported into Wave when my accounts sync with the bank. I HATE having to go through and categorize/match transactions and then merge/modify them every month. …
    TimK 31 views 3 comments Most recent by Alexia July 31, 2018 8:11PMWave Features
  • My first customer paid me via emailed invoice. How long does it take for me to receive notification of payment made?
    pasmit12000 508 views 3 comments Most recent by Alexia July 27, 2018 4:58PMBank Connections
  • CamCam
    Hi there, I'd like to know how easy it is for over seas clients to use bank payments and what confirmations I get when they do. I had a scenario in the past where a client paid via a bank transfer but I did not have an official confirmation, just a screenshot of the transaction record from the client. This meant that I had to start the job not kn…
    Cam 243 views 4 comments Most recent by Cam July 19, 2018 7:47PMWave Features
  • Hi All Does anyone know how to create EFT payment batch in Wave? I have been playing around most of functions, I didn't find a place I can create EFT batch payment for bills payment. It doesn't create EFT bank file. Can anyone kindly advise please? Thanks
    LeoLiu 193 views 5 comments Most recent by LeoLiu July 19, 2018 7:10PMWave Features
  • I have Stripe payment setup in Sweden for my company. My company is in the Philippines doing business. So how can i use Stripe for my business?
    Torleif 1.3K views 6 comments Most recent by Alexia July 19, 2018 3:10PMWave Features
  • I have monthly payments for my business. These payments goes to: Google for email accounts. Padi for materials for dive courses we sell. Little Hotelier, our booking manager. WaiverForever, waivers we use for diving each day. Bluehost for our web hosting. Would this be correct to use the account Cost of Goods Sold for this? Linens & Lodging S…
    Jesper666 4K views 5 comments Most recent by Jesper666 July 18, 2018 8:09AMWave Features