Discussion List

  • I can see the payment in my dashboard and the invoice number associated with it but clicking on that number or the "view invoice" button puts me to a 404 error page. It's like the invoice never existed but somehow the payment for that invoice does.
    jcsumlin 6 views 0 comments Started by jcsumlin January 22, 2019 6:10PM Sales & Invoicing
  • The biggest thing keeping me from converting to Wave for invoicing and payment processing is the inability to allow the customer to add a tip to their invoice. Paypal offers this feature and it is AMAZING for people who invoice for hourly work or services. Any thoughts on this?
    bbizzle 264 views 12 comments Most recent by Samd January 22, 2019 6:03PMSales & Invoicing Feature Discussion
  • Hello I am new to Wave and i liked it. Just one thing i want to ask, how can we generate cash payment report (is payment received from clients) for a particular period ? Any ideas would be greatly appreciated. Thanks Ahmed
    ahmed 16 views 3 comments Most recent by gabrieltomescu January 18, 2019 12:24AMAccounting Feature Discussion
  • I've been getting this error since last Thursday. I tried the clearing cache, new browsers, browsers are updated. Tried incognito. I cannot get it to connect no matter how many times it says try again in an moment. How do I get around this? I need to send out invoice
    KatieLynnM 11 views 1 comment Most recent by AndyFromWave January 18, 2019 12:08AMTechnical Support
  • Is it possible to change the wording of your payment reminders?
    Berhoz 37 views 12 comments Most recent by AndrewFromWave January 17, 2019 11:51PMSales & Invoicing Feature Discussion
  • Hi all. I have some suppliers who require me to send them a remittance advice when I pay them. How can I get this off Wave instead of having to export it into excel and do the remittance manually? Any better suggestions than excel? Your help will be appreciated.
    Mikelunn_8292 135 views 14 comments Most recent by BobbyMoss January 15, 2019 6:38PMWave Features
  • I'm wondering how to go about a scenario. I sent my tenant an invoice through Wave for his rent figuring it would help keep records for his tenancy and manage receipts for rent payments. Unfortunately he has now gone in and set up auto-pay for his rent after I kindly asked him to pay by check or money order only. You would think I could just discu…
    incloud 12 views 2 comments Most recent by incloud January 11, 2019 3:54PMSales & Invoicing
  • My employee should get paid today because we started Direct Deposit. Why has it not happened yet? It's December 31st. ~ Regsong
    Regsong 13 views 0 comments Started by Regsong December 31, 2018 7:10PM Payroll & Employees Guidance
  • I'm a new Wave user working for a construction company. We ask for a 20% deposit, then a 50% on day 5, 25% on day 10 and balance on the final day of the project. Because the payment due dates are based on work done, the dates need to be adjustable, and obviously the amount changes too. What is the best way to create an invoice for this?
    CAScreator 14 views 2 comments Most recent by CAScreator December 27, 2018 8:17PMSales & Invoicing
  • Hi. I contacted customer support and got an autoresponse telling me to use the community forum. I don't think it's the right place but here I am, desperately trying to get a human's attention. I have two companies in my account. I have two Stripe accounts, one per company. I connected my first company to Stripe, no problem. I now accept payment…
    ptypeux 17 views 6 comments Most recent by Erik December 20, 2018 4:54PMTechnical Support
  • One of our promises to our clients are affordable payment plans over a period of time. These schedules change and can include anywhere between 2 weeks between installments and 4 weeks. We would love to utilize a system where we can create payment plans and tailor the dates for our guests. At this time, we send reminders before each installment as …
    TheatreJuice 19 views 2 comments Most recent by Erik December 19, 2018 3:34PMSales & Invoicing
  • Is there an option to email customers a payment confirmation or receipt automatically?
    megeank 23 views 2 comments Most recent by deyamiraphotography December 13, 2018 1:51AMSales & Invoicing
  • Why can't you select multiple transactions in Wave and add sales tax (HST) to multiple records. This would save hours of work each week. Currently you have to hover over the transaction and manually add HST to each transaction. Even having Sales Tax as a column with a check box would help. Then it would let me know what transactions (sales or…
    Damion 37 views 9 comments Most recent by Samd December 12, 2018 5:55PMWave Features
  • "I'm trying to account for all the Stripe merchant charges over the year but finding it difficult. I just tried to contact support with the following but got the message "there was an error processing your request please try again later" - not great. Anyway apologies if I'm missing something obvious but this my support request: I'm looking at t…
    bodgerrolls 12 views 1 comment Most recent by bodgerrolls December 11, 2018 9:41AMTechnical Support
  • I followed this article: But when I get to step #5, it doesn't let me locate the line matching the transaction for the other side of this transfer. The only thing that shows up after clicking Transfer is 'Ca…
    TedStevens 16 views 0 comments Started by TedStevens December 5, 2018 7:16PM Accounting
  • Is there a way in Wave to mark more than one invoice paid at once? I send out monthly statements to several clients, which are compilations of several invoices. When I receive payment for a whole month of invoices, right now I have only been able to figure out how to mark each invoice as paid individually. There's got to be a simpler way...
    roundrightfarm 9 views 1 comment Most recent by Ryan_W December 4, 2018 8:32PMSales & Invoicing
  • I temporarily disabled electronic payments, removing the option from the invoices. I recently reinstated this but the new invoices are not reflecting the option. I have created a new invoice and duplicated an older one to no avail. I have also selected to make option available on previous invoices button. Advice on how to correct this?
    FyreRayne 15 views 4 comments Most recent by FyreRayne November 28, 2018 9:35PMSales & Invoicing
  • Hey Wave Folks! I paid a company for services rendered. My biz partner reimbursed me for his share of the bill. How should I book this entry?
    BRAINANVIL 13 views 1 comment Most recent by JamieD November 22, 2018 10:59PMAccounting
  • Hi All, I have an open invoice and the correspondent payment is in my transactions. When I click in "Payment Received for an Invoice in Wave", I cannot see the correspondent invoice, and both have the same value. What could be wrong? thank you
    dasigrist 19 views 2 comments Most recent by dasigrist November 14, 2018 9:16PMSales & Invoicing
  • Hi All, Our business is a partnership LLC. The partners receive distributions directly from one of the companies checking accounts each month. I am trying to get help on how to classify those distributions so they still count towards our net profit as were taxed by passthrough. Right now I have them all classified as a special line item until I…
    pmcintosh26 22 views 1 comment Most recent by Erik November 9, 2018 3:40PMAccounting
  • I'm not signed up for Payroll yet because I only have contractors and that piece just opened up for Wave. But, I'm considering moving my 1099 payments over from Square to Wave now. How long does it take for money to be direct deposited into my contractor's account? (Same day, 2 days, 1 week...)
    YGFAndrea 10 views 3 comments Most recent by JordanFromWave November 7, 2018 9:10PMPayroll & Employees Guidance
  • Hey Folks, My name is Ailsa Blair and I am a Product Designer here at Wave. @Reza and I are currently working on a brand-new feature to Wave and are looking for a handful of folks to give us feedback. We’re collecting feedback by asking you to record your experience on your computer and answer some questions. The session should take about 30 mi…
    ailsa Closed 166 views 12 comments Most recent by ailsa November 7, 2018 1:08PMWave Features
  • Hi One of my clients is from Europe and I invoice them in Euros and then they pay me through Paypal. However they just assumed I wanted to be paid in USD (I thought they were going to send it in Euros) now I have 1) an invoice billed in Euros 2) Received money via paypal in USD 3) my base/home currency in CDN. I got no clue what to p…
    chobo2 16 views 0 comments Started by chobo2 October 16, 2018 7:12PM Sales & Invoicing
  • -(The scenario): My business provides a technical service that we bill our parent company for, but my business also collects money from the parent company's customers. In other words, I, as an employee of the Parent, get customers to sign a contract. Then my personal company contracts to the parent to do the work that I, as an employee, was award…
    Mithoty_1 3 views 0 comments Started by Mithoty_1 October 5, 2018 3:13PM Accounting
  • Hi, I have been using Wave to log my expenses, and one of the most time-consuming activities are "select a category" and "select a payment account" for each and every receipt every time. The ideal would be that Wave would learn from prior indexing. But a few more simple hacks would help a lot, e.g. the ability to set a default payment account, …
    MediPaper 12 views 10 comments Most recent by TimK October 4, 2018 10:03PMWave Features
  • When signing up for Wave Online Payments, has anyone experienced the issue of not being able to advance past entering "Ownership Details" because of some flagged error that does not seen to exist?
    onsombal 5 views 0 comments Started by onsombal October 3, 2018 6:09PM Sales & Invoicing Technical Support
  • Hi
    Can Wave trigger transactions from the bank account, such as pay vendors by due date?
    muditdr 16 views 2 comments Most recent by muditdr September 29, 2018 2:21AMAccounting Feature Discussion
  • I have six requests that would be greatly helpful to my business. * Discounts. My old software allowed me to put in the units at a price but also enter a "discount" which would then show up in red as a discounted amount on the invoice. This was very useful for showing my clients what I would normally charge for a service and let them know the…
    post78 61 views 10 comments Most recent by Alexia September 18, 2018 9:00PMWave Features
  • Why would it take more than 2 days to transfer funds to my bank, from ACH payment of one of my invoices? I can't imagine why it would take 7 days. REF: Once this application step is complete and your account is fully active, you can expect your first payment to deposit to your spe…
    JMichaelTX 27 views 2 comments Most recent by Alexia September 5, 2018 7:08PMBank Connections
  • I had "pay by credit card" set up initially but lost a a fair amount of money on a couple invoices with it, as I expected with the fee, so I turned that off while keeping bank transfer as an option. I just had a client pay two invoices via credit card. Checked my settings and it is in fact disabled. That's a major issue.
    post78 25 views 13 comments Most recent by Alexia September 4, 2018 7:00PMWave Features