Discussion List

  • Hi, the error appeared: "Oops! There was an issue with recording your payment. Please try again." I've tried to use another browser (Safari) and via Google Chrome: - to clear browser cache & cookies - to start Wave from anonymous window - to create a corresponding transaction in Accounting (got another error "There was an …
    sfes 40 views 3 comments Most recent by sfes March 11, 2020 5:24PMSales & Invoicing Technical Support
  • Hi, Absolutely brand-spanking new to Wave and not yet used it for invoicing, so still got much to explore. Just wondering if it is possible to issue invoices after you've received payment? I receive a small but regular sum each month for video lessons. This means I am paid per every minute watched by my students and therefore do not know how much …
    Smithy 22 views 1 comment Most recent by JordanD March 9, 2020 9:46PMUsing Wave
  • Is there a way to change the email associated on the receipt? (Please refer below) It is always showing the email of the owner of the account and I want to change it to something else like "[email protected]". (Image)
    Rickson 36 views 2 comments Most recent by JessG March 5, 2020 8:58PMSales & Invoicing Technical Support
  • Dear Wave and Community, I've recently started using Wave and just realised that the PDFs of the invoices are being saved as the payment due date rather than the invoice issue date. The client may well want them to be dated this way (maybe??) but I would like them saved by the date I issued them. Is it possible to change this setting anywhere? Th…
    tarka33 27 views 4 comments Most recent by tarka33 March 5, 2020 9:14AMSales & Invoicing Technical Support
  • for the last few months I am facing problem with creation of Invoice, currently this has become a serious problem. When creating a invoice I cannot select the Invoice Items, the add Items shows but when I select an Item It does not appear on the Invoice, sometimes trying for 5 to 15 times the Items appear but sometime for hours cannot select the …
    Cetustone 44 views 9 comments Most recent by BarsinA March 4, 2020 6:39PMSales & Invoicing Technical Support
  • Hi, we had two overdue invoices and one OTA paid up - unfortunately we marked the wrong invoice as paid. The paid invoice is still listed as overdue and vice versa. Is there a way to undo a payment? Thanks for your help! Therese
    Therese 38 views 2 comments Most recent by Therese March 4, 2020 2:10AMSales & Invoicing Technical Support
  • Rb1Rb1
    The invoices section of the website shows total invoices raised and total invoices outstanding, but the app doesn't. Is it possible to show these totals on the app too?
    Rb1 27 views 1 comment Most recent by AlexL February 14, 2020 11:56PMMobile Feature Ideas
  • We sent 11 invoices to a Travel Agency that we have been working with regularly. As all invoices were overdue, we phoned and asked them what the problem was. They replied that they had not received any of the 11 invoices, all sent via Wave with copy to me. Copy to my own inbox arrived immediately (and in previous months also arrived @ accounts dep…
    Therese 59 views 0 comments Started by Therese February 11, 2020 9:21AM Accounting Feature Ideas
  • We have a community organization that has 500+ homes. Everyone is encouraged to join and we would like them to pay the annual dues. They are not required to join and around half will not. Am I better off to send a generic (non-wave) "invoice" requesting payment and then creating the invoice in Wave when I receive a payment? If not, my co…
    elbmagb 242 views 2 comments Most recent by GrantWHall February 7, 2020 9:24PMSales & Invoicing Feature Ideas
  • Hi there— As it looks like many others have also pointed out in this features forum, Wave is very behind when it comes to invoice-related functionality. This list of features below is what most businesses need when it comes to invoicing (I'm a consultant, but I have worked in various fields and our invoicing software always had these features). M…
    MFMDC 32 views 1 comment Most recent by AlexL February 3, 2020 8:11PMSales & Invoicing Feature Ideas
  • I just started using Wave for my small business accounting, and was disappointed to discover there is no easy way to set up progress invoicing. Most of my jobs are longer term projects where the client pays a certain amount up front, set amounts at various milestones then a final balance on completion. I've looked into the recurring invoicing fe…
    mitchfx 454 views 2 comments Most recent by Staccount January 24, 2020 6:43PMWave Features
  • My invoices dated before the first of Jan 2019 have disappeared. I've cleared the filters and they still don't appear. I've then set the filters to a date range before Jan 201 9 and they also don't appear.
    RCarbo 22 views 6 comments Most recent by LizardBiggs January 23, 2020 12:51PMSales & Invoicing Technical Support
  • What do we do with customers who want to pay an invoice with an online bank transfer but their bank is not listed along with the major banks like BofA etc?
    ARCEJon 25 views 1 comment Most recent by AlexL January 20, 2020 7:25PMSales & Invoicing Technical Support
  • Something new has started happening, today emails with the invoice attached as a pdf are being flagged by gmail as phishing. My process is to send the invoice as a pdf to myself and then write a personal note to my client. Although this adds an extra step, and I would love it to be easier, I noticed that many of my clients missed the emails from …
    amFelt 58 views 3 comments Most recent by AlexL January 10, 2020 7:13PM
  • Whenever I send an invoice the message area is blank, I swear at one time there was a way I could save a standard message so I wouldn't have to type "Thank you for your order please look over..." each time a send an invoice. For awhile now this has been showing up blank and I can not find the area where I can save a standard message. D…
    toastytush 318 views 7 comments Most recent by Sarahp1_VA January 10, 2020 2:16PMSales & Invoicing Feature Ideas
  • CavCav
    I'm using wave to collect club fees and need to be able to add 3 different 'products' to each invoice. I've set up all of the customers and uploaded them, but not sure how I add the 3 products in Google Sheets. I've tried duplicating the item name column (didn't work - just get the 3 dots when validating) and also using 3 separate rows under the …
    Cav 130 views 3 comments Most recent by PaulC January 9, 2020 5:27PMWave Discussion
  • Hello, I live in Switzerland and i must send invoices in different languages, never in English. I can customize most texts but i can't change the most important ones, for example: * "BILL TO" text above the customer, * "Total" text under the items * "Amount Due" text * "Invoice Number" text * "Invoice…
    Fieel 724 views 36 comments Most recent by VirtualCed January 7, 2020 9:25AMSales & Invoicing Feature Ideas
  • Hi I'm working my way throught this application, so far OK. Recently added Android app to scan the expenses, uploaded OK and listed in Wave in Receipts. Can't remember the 'approved' process but they appeared in the Transaction log now, where I have catorised them as 'Refund for reimbursed expenses' (in new reimbursment account specially for the …
    NikTB 46 views 1 comment Most recent by ConnorM January 2, 2020 7:30PMSales & Invoicing Technical Support
  • Hi! First of all, amazing service. I am on the verge of switching to Wave for my customer invoices completely. I love the draft-approve-send logic behind the invoices, it gives me a clear overview about which invoices need to be sent. The only problem for me is that in my opinion the default mail template sent by Wave (if you click 'Send invoice.…
    standerksen 82 views 0 comments Started by standerksen December 25, 2019 7:47AM Sales & Invoicing Feature Ideas
  • I have a client that is paying a recurring invoice by credit card. He would like to do it by ACH. I know I can switch to manual payment then he could use the bank routing and account numbers to do ACH, but will he be able to set this up so it will be paid automatically like the credit card does now?
    petes 209 views 2 comments Most recent by Deboer616 December 23, 2019 5:34PMSales & Invoicing Feature Ideas
  • Hello, I have problem with the province field when adding information about my business. I only have two options for my country which is Serbia a none of them is the right one. Is there any way I can bypass this because it is a big problem when drafting invoices. Thanks in advance.
    Vlada 42 views 1 comment Most recent by ConnorM December 19, 2019 2:37PMTechnical Support
  • Hi I need a listing (Inv #, Date, Amount etc.) of all invoices by Inv # for a given period to generate a csv file but cant find how to get it?
    marc_wave 35 views 2 comments Most recent by marc_wave December 17, 2019 10:37PMSales & Invoicing Technical Support
  • I get an error when previewing a new invoice. I have tried several browsers, clearing the cache, a private window, and turning off all extensions. (Quote) When I try to save a new invoice, I get this error message: (Quote) Finally, I also get an error when I try to access the Invoice personalization settings.
    NWbiz 37 views 3 comments Most recent by BarsinA December 12, 2019 7:48PMSales & Invoicing Technical Support
  • Is there any option that we can change the preset invoice and estimate styles with a custom made. Has anybody done it
    granda 598 views 17 comments Most recent by AlexL December 10, 2019 7:39PMSales & Invoicing Feature Ideas
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    AccountsPro 50 views 0 comments Started by AccountsPro December 10, 2019 11:11AM Pro Network Listings
  • Hi! I'm from Philipphines. Is there a way to set-up a negative Sales tax on Invoice? This is to reflect Income tax withheld by Customers.?
    Infinit 131 views 3 comments Most recent by Infinit December 4, 2019 12:06AMSales & Invoicing Feature Ideas
  • I'm starting from scratch. I have .csv file of customers with numeric ID. I have another .csv file of invoices, each with a customer ID to identify who is being invoiced. (These are exported from another system.) How do I get them into wave? Import customers doesn't have an ID in the template and Wave Connect import invoices doesn't tell me about…
    david_booth 47 views 1 comment Most recent by EmmaP December 3, 2019 8:18PMSales & Invoicing Technical Support
  • When we input multiple invoice payment through transaction=>add income, the invoices gets updated but the cash flow does not update accordingly, and if I make any edit from the transaction the invoice I edited is updated but other invoices in the same transaction is getting a second entry, and all the other invoice is showing paid double or tri…
    Cetustone 49 views 4 comments Most recent by Cetustone December 3, 2019 5:10PMAccounting Technical Support
  • Referencing closed discussion here: I almost had a client receive an invoice with a different client name in the auto generated invoice. Wave will use the last invoice number for reoccurring invoices, NO MATTER WHICH CUSTOMER. Their answer for tw…
    thedanindanger 52 views 3 comments Most recent by ConnorM November 28, 2019 6:45PMSales & Invoicing Technical Support
  • ziazia
    When creating a new invoice, I often find it frustrating that I have to click randomly and several times on the "add new customer" box to bring up the search field for existing customers. Is there a shortcut?
    zia 25 views 6 comments Most recent by ConnorM November 21, 2019 9:21PMSales & Invoicing Technical Support