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  • For the last few weeks my account has mysteriously unreconciled itself going all the way back to 2017. First I waited for what I thought was probably a bug to be fixed. Then I went in to see if I could fix the problem. I see multiple duplicate entries, and many entries classed as credits when they should be debits. I'm hopelessly confused. I don't…
    ArrowayRC 3 views 0 comments Started by ArrowayRC August 28, 2021 10:31PM Accounting Technical Support
  • User permissionsWave account owners can invite trusted individuals to collaborate on their account as a Viewer, Editor, or Payroll Administrator. As a guest user of a Wave business, you may see that the navigation... Read the full story here
    System 35.4K views 170 comments Most recent by AndyQWT August 28, 2021 9:16PMHelp Center Discussion
  • How to add a product or serviceA product in Wave is anything you sell that might bring you income, or anything you buy or pay for. It doesn't have to be something tangible. You can also add services you buy an sell are also to W... Read the full story here
    System 5.6K views 58 comments Most recent by skiplightphil August 28, 2021 7:06AMHelp Center Discussion
  • Depreciation in WaveWhen you purchase a capital asset (learn more about capital assets here), instead of recording all of the cost as an expense when you buy it, the expense of owning it is spread out over... Read the full story here
    System 17.3K views 65 comments Most recent by Flopbot August 28, 2021 2:49AMHelp Center Discussion
  • [Video] Wave Money Check DepositCheck out how easy it is to use Wave Money's latest feature, Check Deposit! You can now deposit checks using your Wave Money app using the Deposit button! Questions? Hit the ? button in your Wave ... Read the full story here
    System 109 views 2 comments Most recent by nchandler3 August 27, 2021 8:38PMHelp Center Discussion
  • I am sure this discussion has been brought up many times but there still seems to be no solutions made by Wave. Having a business pay you an initial payment to get your services is the normal. There needs to be an option when invoicing to have a format setup to send the client the initial startup costs for your services. I feel like this is somewh…
    DannyBoy 6 views 0 comments Started by DannyBoy August 27, 2021 8:26PM Sales & Invoicing Feature Ideas
  • How do I troubleshoot my bank connection?Oh no, it's a redirect message! This article applies to a different kind of bank connection. Read more about bank connections. Bank connections are a great way to get data into Wave. Those buildi... Read the full story here
    System 18K views 346 comments Most recent by EBM August 27, 2021 7:23PMHelp Center Discussion
  • Newbie question: how can I go about syncing with Square to get raw sales values, prior to the 2.75% Square processing fee? As is, I only import my bank info, which includes the deposit from Square. This artificially lowers my sales figures by 2.75%, and I'm not sure how to fix this. Any advice on this?
    HCTR 415 views 10 comments Most recent by Flopbot August 27, 2021 4:25PMUsing Wave
  • Hi: is there a way to create a checkout that can create a recurring payment at the same time ? Or will I have to create checkout and then create recurring payment for this customer ? I am in the subscription box business and I am looking into building my website with wix. Thanks in advance
    Chanel 1.1K views 27 comments Most recent by fkondrashov August 27, 2021 4:04PMSales & Invoicing Feature Ideas
  • How to split a transactionIf you made one lump sum payment for a number of items that belong in different categories, or if a customer paid you a single check to cover several invoices, you'll need to split the transaction ... Read the full story here
    System 12.3K views 121 comments Most recent by vronp August 27, 2021 3:42PMHelp Center Discussion
  • I would like the ability to somehow "relate" or "link" Expense Transactions to a specific Invoice, so that we could see our profit on that specific service rendered. For example, as a Contractor, if I purchase materials for a Job, and also hire a sub-contractor to perform the labor, then I should be able to "relate" t…
    Hanz 9 views 0 comments Started by Hanz August 27, 2021 3:27PM Sales & Invoicing Feature Ideas
  • That is sent through the message center here by another user? I come to discuss Wave, not be solicited for apps and stuff. It would be one thing if the solicitation is related to a post that I made, but it is not and needs to be dealt with.
    alento 7 views 0 comments Started by alento August 27, 2021 1:10PM Help Center Discussion
  • If I owe $10,000 in federal/provincial tax (in Canada this is a non-operating expense) how do I record the payment? There doesn't seem to be a way to set up an non-operations expense category.
    SandyL 2.8K views 39 comments Most recent by EBSLAT August 27, 2021 3:57AMAccounting Technical Support
  • Is it possible to allow bank transfer on a checkout? Or better yet, disable credit card and only allow bank transfer?
    ARCEJon 3 views 1 comment Most recent by ARCEJon August 26, 2021 9:18PMSales & Invoicing Technical Support
  • I'm new to Wave this year, moving over from Quickbooks. Love it so far! In QB, I had a Credit Card ledger where I could allocate my credit card expenses to each expense account and it would show up in my P/L statements. How do I do this in Wave? Currently it just shows the bank withdrawal for the full amount. I do understand that I can probably …
    drn24 10 views 0 comments Started by drn24 August 26, 2021 4:14PM Accounting Technical Support
  • How to view, edit, or delete an invoiceIt's easy to view, edit or delete an Invoice. Whichever you need to do, it starts with clicking on Invoices in the menu at the left side of your screen... To view an invoice: Find the invoice you ... Read the full story here
    System 12.9K views 46 comments Most recent by DEMETRIOU_1 August 26, 2021 9:42AMHelp Center Discussion
  • What to do if Wave can't read your statement in CSV formatIf your CSV file doesn't upload properly, you might see one of the error messages below. Read on for troubleshooting tips, or try using our CSV template, which you can download here. Error: "T... Read the full story here
    System 23.1K views 140 comments Most recent by Liane August 26, 2021 2:40AMHelp Center Discussion
  • I started to deposit a check in wave money and it asked me if I use a DBA name. I do, but I also need to be able to deposit checks with my actual name, so I was unsure how to proceed at that point. How can I make sure I can use both my actual name and DBA name
    tbritton 5 views 0 comments Started by tbritton August 25, 2021 10:08PM Help Center Discussion
  • How do I pass credit card fees onto my customer?According to Visa, MasterCard and American Express merchant rules, merchants generally cannot charge a service fee when customers use their credit card. However, Visa, MasterCard, and American Expr... Read the full story here
    System 34.3K views 99 comments Most recent by Darin_SmallBusOwner August 24, 2021 8:23PMHelp Center Discussion
  • My client paid the invoice on 8/17. He received a receipt that day. THE NEXT day the Risk Team sends me a letter saying they are discontinuing providing payment services for my business & a credit card payment not made to my bank, would be canceled. So, my question is if he was able to receive a receipt out of this, why did this not show up on…
    MartyMc 3 views 0 comments Started by MartyMc August 24, 2021 8:18PM Wave Discussion
  • What to do if you can't find your Wave accountThere are two ways to create a Wave account: by creating an account directly with us OR by logging in using your existing Google credentials. If you're not able to login or find your account, use t... Read the full story here
    System 2.1K views 8 comments Most recent by JustinP August 24, 2021 8:18PMHelp Center Discussion
  • Accounting for overpaymentsHave you ever had a client overpay an invoice? In this situation, you have two options: you can refund them the difference, or you can apply that overpayment towards future services. If you want to... Read the full story here
    System 24.6K views 70 comments Most recent by Stephami August 24, 2021 6:36PMHelp Center Discussion
  • Is this a new intentional change or a bug? I hope its a bug. I highly rely on this info to be front and center multiple times a day and having to dig for this and instead having "things you can do" front and center which I will probably never use, is just a huge step backwards for this application.
    Ayoung72 337 views 32 comments Most recent by GCMachinery1 August 24, 2021 5:37PMWave Discussion
  • Before I added my bank account information, I created an invoice and sent it out to the customer. I later finished the job and created a new invoice but the customer paid me through the old invoice. I can’t find the old invoice on my file even tho the customer said he already paid. Can someone help me track this ? I have the dates and receipts say…
    Beltran 7 views 0 comments Started by Beltran August 24, 2021 11:47AM Sales & Invoicing Technical Support
  • Is there a way to apply a payment to multiple invoices? Some of our customers aren't required to pay day of and if they get another invoice before they pay then we just get the one payment to cover multiple invoices. The Customer Statement shows the correct balance but previous invoices are still marked unpaid and the details on the Customer State…
    LSalke 2K views 17 comments Most recent by vholmes_84 August 24, 2021 1:39AMSales & Invoicing Feature Ideas
  • Hi, my name is daniel CEO @maxit_taxes I have 15+ years experience in taxes and accounting. Apoyamos a la comunidad latina en USA en español
    Maxitaxes18 7 views 0 comments Started by Maxitaxes18 August 24, 2021 12:22AM Pro Network Listings
  • Our product team is looking far and wide at the cloud software that our customers use and want to integrate with Wave. There are actually a couple dozen posts about topics like time tracking, e-commerce, point-of-sale, etc. so thanks for sharing there. The purpose of this post is to ask: what are your top 2 requests and why those two? Here, we'd …
    Mani 3.7K views 133 comments Most recent by onystit August 23, 2021 11:53PMAPI & Integrations Feature Ideas
  • Hi folks! An integration I have set up to create customers/invoices/transactions has failed when trying to create a customer in Russia including the province field. Here's the error that thrown: Node could not be found. I can get around the problem by leaving the province input blank. I've tried it through website as a normal user and the error …
    SBenoit 21 views 3 comments Most recent by dackland August 23, 2021 7:21PMAPI & Integrations Technical Support
  • How to add your company logo to your invoiceTo learn how to add your company's logo to your invoices, follow the step-by-step instructions: From any page, click on Settings in the bottom left. Select Invoice/Estimate customization under the... Read the full story here
    System 7.7K views 20 comments Most recent by SarahZ August 23, 2021 1:45PMHelp Center Discussion
  • I moved a receipt to personal. I am unable to locate it . Can you tell me where should look for the receipts moved to personal?
    att_admin 59 views 3 comments Most recent by Kat_g August 23, 2021 3:52AMUpgraded Accounting Experience