Microsoft Defender Smartscreen Won't Let My Customers Pay

AsheOHaraAsheOHara Member Posts: 1

When my customers try to input their credit card information to pay their invoices Microsoft Defender Smartscreen refuses to let them put it in and claims that it is linked to Phishing.

Comments

  • jdbaron25jdbaron25 Member Posts: 1

    I am having this issue too. You can have them click the SSL cert and choose 'show unsafe content' and that should help. I've reported it as a safe site to Microsoft, but now sure what else to do.

  • Nerowe99Nerowe99 Member Posts: 1

    Having the same issue. Two customers reported this issue to me over the last two days.

  • sullygirlsullygirl Member Posts: 1

    Same issue. Is there a work around from Wave?

  • HomeXPhotoHomeXPhoto Member Posts: 1

    Same issue with one of my regular customers as well. They are getting the same screen as above. Im offering to charge their card on my end, since they have a saved card on the system but this is obviously an issue that needs resolved immediately.

  • BlackDiamondPhotoBlackDiamondPhoto Member Posts: 1
    I’m having the same issue. Does Wave check these forums or do we need to contact them directly to get this resolved?
  • MJTWebsitesMJTWebsites Member Posts: 1

    I just had a client report the same thing. Hoping this is fixed soon!

  • KeithJonesITKeithJonesIT Member Posts: 2

    Yep. My Client just reported the same. Hopefully this will get fixed soon.

  • britannicbritannic Member Posts: 17

    We have this issue also. What is more embarrassing, is that our company provides IT Security services!

  • BruceCrabtreeBruceCrabtree Member Posts: 1
    Same here.
  • Heartland_WindowHeartland_Window Member Posts: 1

    It has now been 10 days since this post started and this issue has still not been resolved???

  • BbenkertBbenkert Member Posts: 1
    Any fix for this? My clients are uncomfortable paying with this message popping up.
  • seffposeffpo Member Posts: 1
    Having the same issue, just started with Wave and now I'm thinking I should reconsider.
  • AcornalleyAcornalley Member Posts: 1
    Same issue here. I guess I’ll be sending this one via PayPal. Has Wave been compromised?
  • rmacomberrmacomber Member Posts: 2

    I have clients reporting the same thing this morning. I hope they resolve this quickly, it is holding up a lot of payments.

  • rmacomberrmacomber Member Posts: 2

    Poking around in settings I received this alert on my own computer.

    I just got off chat with support and was told they are working with Microsoft to fix this with no ETA.

    edited September 15, 2021
  • qcmqcm Member Posts: 4

    Same issue HELP!! ASAP

  • braddoeswebdevbraddoeswebdev Member Posts: 1

    Just had a customer run in to this. Since the issue has obviously been going on for a while and has no timeline for being resolved, I would have expected some sort of notification rather than finding out from a customer...

  • KeithJonesITKeithJonesIT Member Posts: 2

    I finally heard back from Wave regarding this issue. Here is their response:

    It appears you're running into a known issue we are aware of in regards to Microsoft Defender preventing users from charging credit cards for Wave Payments.

    Our developers are actively looking into this and working with Microsoft on a resolve for this but at the moment, we don't have an exact ETA for when this will be fully resolved.

    For the time being, one workaround that we recommend is to use the Google Chrome browser and log into your account there if you are attempting to charge your clients cards. Additionally, if your clients are also having issues with accessing and making payment on the invoice, they can also use the Google Chrome browser and view the invoice in that browser which should then allow them to make payment.

    I'm sorry for the inconvenience and please let me know if you continue to experience this issue with the Google Chrome workaround I've provided.

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