Duplicate transaction issue for some Wave users
June 22, 9:30 a.m. (Eastern)
Our engineers are currently working to resolve an issue that is creating duplicate transactions in reports for some customers. During this time, we recommend holding off on creating any journal transactions.
Thank you for your patience, and we apologize for any inconvenience this may cause.
We will post updates here as more information becomes available.
Update, June 22, 11:25 a.m. (Eastern)
While our engineers continue to work to resolve this issue, the journal transactions and starting balances pages will be temporarily unavailable for affected customers. You will be able to view existing journal entries and balances, but you will not be able to edit them or create new journal entries or starting balances. Once again, please accept our apologies for this inconvenience.
Update, June 22, 1 p.m. (Eastern)
At this time, reports may show duplicate, deleted, or incomplete data. We're working to restore your data automatically and have put together a dedicated team to resolve this issue as soon as possible. Thank you for your continued patience.
Update, June 22, 7:45 p.m. (Eastern)
Our dedicated team is continuing to work towards a resolution for this issue. We thank you so much for your patience so far. Please look out for additional updates here through the weekend.
Update, June 23, 12 p.m. (Eastern)
Our dedicated team is continuing to work towards a resolution for this issue. We've enabled the features we have paused. You can now use Journal Entries and Starting Balances as normal. Thanks again for your patience. Please stay tuned for future updates.
Update, June 23, 9:35 p.m. (Eastern)
Our team has implemented a fix for the duplicate transactions in reporting issue. Duplicated and errored transactions in your reports should now be corrected.