Update on changes coming to Wave Receipts

JCowanJCowan Member Posts: 10 admin

We recently announced we’ll be retiring the Wave Receipts mobile app, and focusing our attention on delivering an optimized receipts experience in waveapps.com. We appreciate the input we received in response, and want to provide more detail on what this upcoming change means for our customers.

Our goal is to build one unified experience that both simplifies bookkeeping and ensures records are always accurate. This change, while difficult to make, is necessary to accomplish our goal.

The Receipts mobile app was built to reach as many people as possible. However, it no longer aligned with our vision of delivering a platform that simplifies bookkeeping while simultaneously maintaining complete and accurate records for tax purposes.

The new receipts experience addresses the overwhelming feedback that led us to make these improvements. This includes:

  • Preventing duplicates.
  • Eliminating the manual process of converting receipts images into new transactions.
  • Enabling the ability to simply “attach” receipts to individual expense transactions, as well as the ability to attach documents to income and deposit transactions.
  • Creating a single, unified experience for receipt management and overall transactions.
  • Leveraging Wave’s new mobile optimizations for the Dashboard and Transactions page.

However, we do acknowledge this is not ideal for customers who:

  • Only use the Receipts mobile app.
  • Do not have a connected or eligible bank account.
  • Capture and upload receipts at point of purchase.
  • Rely on the app to add the receipt details to Wave (OCR).

While the new experience may function differently in these scenarios, it is still possible to accomplish many of the same tasks. We invite you to try it out, and hope you’ll see just how much more accurate it can be. You can even log in using the same username and password you already use for the Receipts mobile app.

For more in-depth details on how to use the new receipts experience, including how to upload a receipt when the corresponding expense transaction hasn’t been recorded yet in Wave, check out our Help Center article.



  • ModernMilkmaidModernMilkmaid Member Posts: 7

    You will also be able to upload a receipt from the Dashboard page. This will allow you to create a new expense transaction for which you can then add in the relevant purchase details to properly bookkeep.

    Is this feature OCR enabled, or will I still need to manually enter the transaction? @JCowan

    edited April 30, 2021
  • APPAPP Member Posts: 26 ✭✭
    @ModernMilkmaid OCR is no longer supported along with the Application
  • ModernMilkmaidModernMilkmaid Member Posts: 7

    @APP said:
    @ModernMilkmaid OCR is no longer supported along with the Application

    I am looking for clarification from a Wave employee, not just another user like myself.

  • JCowanJCowan Member Posts: 10 admin

    @ModernMilkmaid Thanks for your question. OCR will no longer be supported with the release of the new feature in June. If you were to upload a receipt from the Dashboard, you yourself would then add in the relevant purchase details to bookkeep the transaction.

  • ModernMilkmaidModernMilkmaid Member Posts: 7

    @JCowan said:
    @ModernMilkmaid Thanks for your question. OCR will no longer be supported with the release of the new feature in June. If you were to upload a receipt from the Dashboard, you yourself would then add in the relevant purchase details to bookkeep the transaction.

    So really, it's the same difference whether I enter the transaction first and attach the receipt, or upload the receipt and then enter the transaction. The receipt upload and OCR is my favourite feature, especially since Wave stopped importing transactions from my bank 6+ weeks ago.

    I've been a loyal Wave user for the past 5 or so years, but I haven't found any of the recent updates particularly user-friendly, including the changes that were made to the Transactions page. Moving everything to a new bookkeeping software is a huge endeavour and not something I want to tackle mid-year so I'll give it a try and see if I can make it work, but I am actively looking at other bookkeeping programs that could be a good fit for my business.

  • mic911mic911 Member Posts: 10

    Someone mentioned Foreceipt on here earlier. I've been using it for just over 2 weeks now and its OCR works well. There's a 2-week free trial for anyone wanting to try it, or if you want a 1-month free trial you can click here and we both get a month free.

  • APPAPP Member Posts: 26 ✭✭
    Obviously they are not reconsidering anything. As the OP says, this coming June you will either be a Wave client or will not be (depending on your use of the App/OCR).
  • CobaltNineCobaltNine Member Posts: 3

    Very disappointed. For my small non-profit, Wave Receipts (despite it's lack of dedicated permissions) is a critical aspect of our accounting practice. It is used so users can submit expenses for processing and reimbursement. The OCR is critical because, as others have indicated, receipts are captured at the time of purchase - not at the time of bank transaction import (which doesn't work for our bank anyway). We were expanding usage of Receipts and about to have our first two employees hired and had been looking at Wave Payroll... no more. Waving goodbye to Wave... kinda sad, really... we loved it! But to see how they are treating their customers... it's sad.

    I appreciate the recommendations to try Foreceipt. Our board will be taking a look at them this week.

  • KiahDKiahD Administrator Posts: 267 admin

    Hi @lordmuggins, the current Receipts process and mobile app will be depreciated, and the new Receipts feature launched in mid-June.

  • lordmugginslordmuggins Member Posts: 4
    I’m making the switch to Forceipts where I will gladly pay them. Wave have no interest in what it’s customers need. I’m done with them.
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