Updated Deadline: Accounts That Cannot Be Upgraded
Update - April 30, 2020:
In February, we let you know that your Wave account cannot be updated to the new version of Wave Accounting and that your account would close on May 31.
August 31, 2020, is the new closure deadline for your account. Before this date, you’ll need to open a new Wave account and move your data. We will reach out again before August 31 to remind you.
We initially chose the May deadline to give you plenty of time to complete your tax filing. However, the last month has seen unprecedented mandatory closures of public and private spaces and extended tax filing deadlines in most jurisdictions. Due to these unusual circumstances, we have extended the original account closure deadline.
If you have questions or need help as you move your data to a new Wave account, our team is available here in the forum to guide you.
Thanks for being a part of the Wave Community.
As you know, we’ve been updating Wave accounts to the new version of Wave Accounting for more than two years, and have reached the conclusion of that project.
Unfortunately, a very small number of users were unable to be automatically upgraded to the new version of Wave Accounting. If your account was impacted, you have received an email from our team on February 25th, 2020 letting you know.
As a result, any accounts remaining on the old platform will be closed on May 31, 2020. If you plan to continue using Wave, you will need to open a new Wave account and move your data before this date. If your account is impacted, we’ll reach out again to remind you before the deadline.
You can follow our guide here to move your existing data to a new Wave account, or export your data. We worked hard to upgrade as many accounts as possible, and know that this announcement will come as a disappointment to you.
We know you’ll have questions about moving your data to the updated version of Wave, and our team is available here in the forum to answer so please ask below and we’ll do our best to help.
Thank you for letting Wave be a part of your business.