Unable to save invoice

Jono_Ross29Jono_Ross29 Member Posts: 1
Hi there,

I have just started using Wave and I am trying to create an invoice but whenever I go to save or preview it it comes up with the following:

“Unable to save invoice, validation error”

Could someone help with this? I’m sure I’m doing something minor wrong!

Thank you!

Comments

  • BarsinBarsin Administrator Posts: 1,784 admin

    Hey @Jono_Ross29

    To be honest this sounds like a potential browser issue.

    A lot of the time, this can be fixed by tweaking some things in your internet browser. Wave supports the latest versions of Chrome, Firefox, and Edge. We'd also recommend that you try using Wave with browser extensions disabled. If you have Chrome, try opening up an incognito window, logging into your Wave account, and try again (or if you have Firefox, open a private browsing window).

    If that doesn't work, you may also need to clear your cache and cookies. You can read more about the browsers we support, and how to troubleshoot issues for your individual browser HERE. If you are still having problems or if you have any other questions, please get in touch.

  • UgochiUgochi Member Posts: 1
    Hi! I’m trying to send an invoice but each time I Vic on the send button, a red banner pops up with the message, validation error. What am I doing wrong?
  • BarsinBarsin Administrator Posts: 1,784 admin

    Hey there @Ugochi

    Typically the reason that an invoice may have trouble sending is because of a unique character you may have entered (i.e #%^&*@/) these types of symbols may cause your invoice not to be able to send correctly!

    Scan through your invoice and let me know if anything jumps out then delete it and try saving it again.

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