Problem with Invoice Creation

CetustoneCetustone Member Posts: 31

for the last few months I am facing problem with creation of Invoice, currently this has become a serious problem.
When creating a invoice I cannot select the Invoice Items, the add Items shows but when I select an Item It does not appear on the Invoice, sometimes trying for 5 to 15 times the Items appear but sometime for hours cannot select the Item for Invoice.
My clients does not wait hours for a Invoice, so, I am loosing business.
please solve this problem asap, @AlexL , @ChelseaK @BarsinA @Emma @Alexia
Thanks and regards

Comments

  • AlexLAlexL Administrator Posts: 1,736 admin

    Hi @cetustone . Can you try doing this on either Chrome or Firefox, and can you also confirm the browser that you're using when you normally use Wave?

  • CetustoneCetustone Member Posts: 31

    Normally I use Chrome, Sometimes Firefox, have the same problem with both browser. Tried other browsers and from locations but the result is same. @AlexL

  • CetustoneCetustone Member Posts: 31

    :s:'(:s@AlexL

    The problem is not solved yet, sending some screen capture videos
    (Tested with Google Chrome, Microsoft Edge, Firefox all 32 and 64 bit version and from Different locations and different Internet connections)

    @AlexL , @ChelseaK @BarsinA @Emma @Alexia

    edited February 10, 2020
  • CetustoneCetustone Member Posts: 31
  • EmmaPEmmaP Administrator Posts: 639 admin

    Hi @Cetustone! Thanks for providing those videos, this insight is really helpful to our team! We have run some tests on the back end here to try clear any bugs that may be impacting your account. Are you able to log in and see if you can try create an invoice successfully?

  • CetustoneCetustone Member Posts: 31

    Hi @EmmaP
    We are still facing the problem

  • CetustoneCetustone Member Posts: 31

    February 15, 2020

    edited February 15, 2020
  • BarsinABarsinA Administrator Posts: 1,419 admin

    Hey there @Cetustone

    our developers have asked for some further information from you if possible.

    We need a screenshot of your dev tools console tab.

    What are Developer Tools?
    Sometimes we may need more information to troubleshoot issues in user accounts. Support may request a screenshot with developer tools open in order to get a better look at backend problems and have you back up and running as soon as possible!

    How to Open Developer Tools
    Google Chrome
    Select the Chrome Menu at the top-right of your browser window, then select Tools > Developer Tools and click on the Console tab.

    Firefox
    From the menu: select "Browser Console" from the Web Developer submenu in the Firefox Menu (or Tools menu if you display the menu bar or are on OS X)
    From the keyboard: press Ctrl+Shift+J (Windows) or Cmd+Shift+J (Mac).

    Microsoft Edge
    Press F12 on the keyboard then click on the “Console” tab

    Safari
    To open the “Console” panel in Safari’s Web Inspector press Cmd+Opt+C
    Note: In order to view the console in Safari, you have to enable the “Show Develop menu in menu bar” setting in the “Advanced” pane of Safari’s preferences.

    Basically you'll want to achieve the action while having this console tab open. This should give us an error code when you're trying to achieve the action on the invoice page.

    Thanks so much.

  • BarsinABarsinA Administrator Posts: 1,419 admin

    Hey there @Cetustone

    Our developers are asking a bit more info from you if possible:

    We need a screenshot of your dev tools console tab.

    What are Developer Tools?
    Sometimes we may need more information to troubleshoot issues in user accounts. Support may request a screenshot with developer tools open in order to get a better look at backend problems and have you back up and running as soon as possible!

    How to Open Developer Tools
    Google Chrome
    Select the Chrome Menu at the top-right of your browser window, then select Tools > Developer Tools and click on the Console tab.

    Firefox
    From the menu: select "Browser Console" from the Web Developer submenu in the Firefox Menu (or Tools menu if you display the menu bar or are on OS X)
    From the keyboard: press Ctrl+Shift+J (Windows) or Cmd+Shift+J (Mac).

    Microsoft Edge
    Press F12 on the keyboard then click on the “Console” tab

    Safari
    To open the “Console” panel in Safari’s Web Inspector press Cmd+Opt+C
    Note: In order to view the console in Safari, you have to enable the “Show Develop menu in menu bar” setting in the “Advanced” pane of Safari’s preferences.

    Please try to achieve the action in your invoice page that is not working for you with the console tab open. Then send us a screenshot of the console tab so our team can further investigate what the issue might be. Thanks for your cooperation.

Sign In or Register to comment.