Bank connection no longer working: Coast Capital Savings Credit Union

DhruvDhruv Member Posts: 4

The Coast Capital Savings Credit Union bank connection used to work well, but Coast Capital recently performed a platform upgrade that changed how users sign into their Online Banking. They are running the old platform (supported by Wave) and the new platform (not supported by Wave) in parallel, phasing out the old for the new.

I recently upgraded my online banking to the new system, but it broke my bank connection with Wave (I tried updating my credentials to no avail). This is a major impediment to my user experience with Wave, and I imagine it negatively impacts the majority of users that bank with Coast Capital.

My questions for the Wave team:

  1. Are you aware of this issue?
  2. When do you intend to implement and deploy a working Coast Capital bank connection? Please hurry :smile:

Thanks,
Dhruv

Comments

  • AlexLAlexL Administrator Posts: 1,941 admin

    @Dhruv Hi Dhruv. WHen a bank makes some major updates to their website or their back end API, our third party data aggregator who runs these connections for us may lose the connection and may need to establish a new one.

    Our aggregator usually fixes these updates pretty quickly, but it sometimes does take a while longer depending on the fix needed. While you're waiting for the connection to re-establish, try using Wave Connect to get your transactions into Wave.

  • DhruvDhruv Member Posts: 4

    @AlexL Thank you for the update. Do you know when the third party will re-establish the connection to Coast Capital?

  • BarsinBarsin Administrator Posts: 1,811 admin

    Hey @Dhruv

    We don't have the insight into when this will be established. We can only let you know that our data aggregator has been made aware of this issue! Thanks for mentioning it in the community and hopefully they will be able to re-establish this new login method soon!

  • DhruvDhruv Member Posts: 4

    It's been over a month since I've been able to use my bank connection. I know that Coast Capital has been rolling out the UI changes over the past year, which means that the connection has been broken for up to a year for users that were upgraded to the new UI early on in the process. Any update on when this will be fixed? Is it possible to expedite this given its urgency?

  • DhruvDhruv Member Posts: 4

    I received the email notification that you are using a new provider. Note that my credentials are correctly verified with Coast Capital, but it states that there are no accounts to import.

  • FreelancermanFreelancerman Member Posts: 1

    I've had similar issues for several months as well, and I must point out that Wave Connect is not a viable option either. Coast Capital does not currently support the correct exporting options. Any update on this matter is greatly appreciated.

  • michelleramichellera Member Posts: 1

    Yes, please fix this!

  • BarsinBarsin Administrator Posts: 1,811 admin

    Hey there @michellera

    I'd recommend reaching out to our support team to help you as they will have some more insight into your accounts and your bank! They will be able to open up a potential case with our third party data aggregator to see what the issue might be! Thanks.

  • AlexanderAlexander Member Posts: 1

    Any updates on this? Your partner Plaid supports our bank (Coast Capital) so not sure where the disconnect is but perhaps is a simple fix now? https://www.crowdfundinsider.com/2019/03/145833-plaid-expands-institution-coverage-in-canada/

  • AlexLAlexL Administrator Posts: 1,941 admin

    Hey @Alexander , please reach out directly to our Support team through tickets and they can give you further information on the status of this along with possibly send in a request for this to be added. Thanks!

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