How do you allocate a refund so that it shows on the customer statement

ElevationTECHElevationTECH Member Posts: 6

Would anyone know how to resolve this?
A customer mistakenly double paid on an invoice, so I refunded them, which shows in transactions (bank account is linked). In order to balance this out I allocated the full payment to the invoice, and then merged the deposit with the invoice in transactions.
However, how and where do I allocate the refund to the customer profile so that it shows in the statement? Currently, the statement (and the invoice) show that the customer is in credit, whereas there should just be a zero balance..


  • JamieDJamieD Administrator Posts: 1,145 admin

    Hey @ElevationTECH. In this particular case, my suggestion is that you create a negative line item invoice for the particular refund (basically just create the product & service line item for a refund) and then this will appear on the Customer Statement. Since you don't want to have your accounts bloated here, you will just need to make sure that you don't actually mark the invoice as paid, etc (just leave it as is).

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