[Dec. 1] Changes to Wave for users outside of the United States and Canada
Wave’s primary purpose is to support small business owners, and we believe transparency in what we do and how we communicate with our customers is central to that mission.
As Wave has expanded the products and features we build and maintain, it’s become increasingly clear that we need to adapt our approach to keep delivering software and experiences that meet our standards. This means increasing our focus on certain areas of the business and pulling back from other areas.
To support this new approach, we are re-centering focus on our local market, and making some changes for users outside of the United States and Canada:
As of November 30, 2020, new Wave account sign-ups are limited to US and Canadian business owners only.
Wave’s Stripe connection will end on June 30, 2021, for users outside the US and Canada. After March 31, 2021, Wave Payments users located outside the US and Canada will no longer be able to send Stripe payment-enabled invoices, including auto-payment enabled recurring invoices. Stripe payments for invoices created before March 31 can be accepted until the Stripe connection closes on June 30.
Also as of November 30, 2020, we are closing email support for users in all regions outside the US and Canada. Wave Payments customers who currently process payments via Wave’s connection with Stripe will retain access to email support for payments issues until the Stripe connection ends on June 30, 2021.
After hearing from customers like you in the Community, we know how popular Wave has been outside of the United States and Canada. However, we understand that as a result of these changes, you will likely begin looking for an accounting and invoicing platform better suited to your needs and location. Although we are no longer allowing new sign ups outside of our home markets, we will ensure that existing customers can continue to use Wave in the near term without interruption.
With this in mind, Wave has partnered with Zoho to secure a special offer from Zoho Books for Wave Users outside of North America. Zoho Books is a cloud-based accounting, invoicing, and payments processing software. We are actively working with the Zoho team to ensure that we can provide the easiest path for you to transfer your data and get set up with Zoho Books, and will provide you with more details shortly. In the meantime, we encourage you to check out what Zoho has to offer while you continue to use Wave.
Changes like this are challenging because we know these decisions don’t just impact Wave, they also impact you. This decision was thoughtfully weighed, and not one we made lightly. The whole Wave team is sincerely grateful to small business owners from all over the world, like you, for choosing to let Wave be a part of your journey.
How do I know if this applies to my business?
If your business is outside of the United States and Canada, you’ll see a message about these changes in your Wave account. Additionally, if you’ve signed in to your Wave account in the last year and have one or more businesses located outside the US and Canada, we sent you an email detailing these changes.
If you don’t have businesses located outside the US and Canada and didn’t receive an email or see messages in your Wave account, this change does not apply to you.
What happens to my existing Wave account?
As a current Wave user, your existing account will remain active and you will retain access to the current versions of Wave’s free Accounting and Invoicing software.
Wave has no current plans to close or restrict access to existing accounts for customers outside the US and Canada. However, this may change in the future. Future decisions about Wave’s availability in your country may be affected by new legislation that regulates customer data or product updates that change Wave’s software requirements.
Why is Wave ending support for markets other than the United States and Canada?
Wave has always focused primarily on our local markets of the United States and Canada. As we continue to build financial products and services, we will continue to prioritize our local markets. This new approach allows us to allocate resources and attention appropriately to support Wave’s growing functionality.
In addition, new local legislation, such as Open Banking in the EU and UK, make it infeasible for Wave to offer full services in these markets, which has required us to limit Wave’s functionality for those customers.
Can I still use Wave reports to file my taxes?
Regional compliance is the responsibility of the business owner, as agreed to under Wave’s Terms of Service. Wave does not guarantee that Wave Accounting or the reports it generates meet your country’s compliance or regulatory requirements for tax filing, financial reporting, or record keeping. As part of Wave’s commitment to transparency and the financial well-being of our customers’ businesses, we strongly recommend exploring other accounting software options that may be better suited to your needs.
How can I get help with my Wave account?
To get the fastest answers, click the Help button at the bottom of any page to speak with Mave, Wave’s chatbot. Mave has information about how to do most tasks and actions in Wave. If you get stuck, Mave can connect you with Help Center resources or link you to the Wave Community where you can get help from other Wave Business Owners or our Support Team.
Why can’t I download the Wave Invoice app or Wave Receipts app?
As of November 30, 2020, the Wave Invoice and Wave Receipts apps are only available to users in the United States and Canada.
What happens to my Stripe account after June 30, 2021?
Your Stripe account and your Wave account are two separate accounts. Wave facilitated a connection between your Stripe account and your Wave account, and this connection will end on June 30, 2021.
After June 30, you will no longer see the Credit Card Payments page in your Wave account, and Wave is obligated to remove any Stripe data saved to your Wave account. This includes saved customer payment details, like credit cards, used to apply payment directly to a Wave invoice. If you wish to retain these details to use with Stripe in the future, you will need to re-collect payment information from your customers.
Your accounting and invoice records in Wave will not be affected, and your Stripe account remains active and can be connected to other third-party services.
I use Wave Payments with Stripe, but my business is in the United States or Canada. Do the Stripe changes apply to me?
No, if you use Stripe to process USD for a Canadian-based business, these Stripe changes do not apply to you. See “How do I know if this applies to my business?”