Primary account email address does not change

IT24SupportIT24Support Member Posts: 1

Good day support,

I created an account using an email, then subsequently changed the email to update my business. I set the new address as my primary and deleted the old address. The invoices sent from my account still used my old email address. I have cleared my cache and cookies in Chrome. I have also tried other browsers, but when I sign in to Wave, it shows the old account email address. Please help.



  • AlexLAlexL Administrator Posts: 1,946 admin

    Hey @IT24Support , any new emails you create should be sent through the new email address. Are these recurring invoices by chance? If that's the case, you will have to make a change to the recurring invoice and save it so that it's updated with the new info as it's still being generated with the old info in mind.

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