Primary account email address does not change

IT24SupportIT24Support Member Posts: 1

Good day support,

I created an account using an email, then subsequently changed the email to update my business. I set the new address as my primary and deleted the old address. The invoices sent from my account still used my old email address. I have cleared my cache and cookies in Chrome. I have also tried other browsers, but when I sign in to Wave, it shows the old account email address. Please help.

Thanks

Comments

  • AlexLAlexL Administrator Posts: 1,946 admin

    Hey @IT24Support , any new emails you create should be sent through the new email address. Are these recurring invoices by chance? If that's the case, you will have to make a change to the recurring invoice and save it so that it's updated with the new info as it's still being generated with the old info in mind.

Sign In or Register to comment.