I manage an import/export company and this example happens all the time: a customer receives a container costing them $1000, they receive the container, however some items broke in the container, so i issue a $50 refund/credit. How do I issue a credit to an invoice and have it register on the invoice and be able to track the total credits issued? I understand I could just go into the invoice and adjust it as a line item, but then I would not be able to track the total credits for the years or have it show up on my P&L. I could do a journal entry but then it would not be reflected on the invoice, since there is not way (that i know of) to link a journal entry as an invoice payment, so i would have outstanding invoices. Lastly, i do not want to do both because the credit would be hitting A/R twice. Any suggestions would be helpful.
Hey @CRJ! Thanks for reaching out! I've merged your post with a thread about credit notes here. We currently do not have a feature that allows you to create credit notes in Wave, but it is a common request. You can read through the pages of this thread to see what other users are doing to account for credit notes in Wave. Hopefully one of the workarounds here will work for you at the moment!
I can see this is the lastest one for asking create a create note / credit memo.
I think I have find a way to do it, although it is not the most efficient, this works on wave import as well ( for large quatities)!!!
Go to invoice, find the original invoice, on the very right hand click the drop down and click duplicate
Now you have exact same invoice for the correct Vendor. Manually change the default title from Invoice to "Credit note "( this section is normally hiding on the top, called 'business address and contact details, title , logo'
Then you can put your own documentation number in the invoice number section ( **Sadly you cant customise the name ' invoice number'* But i dont think people really care)
delete all the other item , and only keep the item that you need to send credit note. change the unit price to negative figure.
Change the note like ' This is the credit note that against invoice inv1911-1. Bank transfer payment should reach your account in 1 working day.
If you have any other questions, please contact us'
Then you can send as PDF to your client.
Thanks for this alternative solution, @Pigeonwishes_Ltd ! Glad you were able to find something that works for your business.
+1 for the I Can't Believe there are no credit notes...even very small businesses need this. I'm not sure what the moderators or product team are doing to keep in touch with business owners/typical users, but man, this is seriously a basic/essential/fundamental thing...I wouldn't even call it a feature, it's supposed to be part of the core.
I know this software is pretty good and free and I much appreciate it, but this is a serious pain point. At least allow us to record a positive or negative balance at the Customer account level.
I am battling to find process a credit note. Any suggestions/guidance?
Hi @Brigette . We don't currently offer the capability of a credit note, but I've merged your thread into this one so you can get some more context as well as resources on it.
I've read the whole thread for the past half an hour, and I can't believe this discussion is still going on since two years. I've nothing more to add other that what everyone has already stated, that a simple credit note is a basic function of any accounting software and is necessary for even the smallest of the businesses.
Adding my voice!
Definitely need the Credit Note functionality - pretty stock standard for any accounting package.
Thanks for the great product thus far, Wave! Please add Credit Notes.
How has this been talked about for two years and still not taken seriously... can this be a focus on the roadmap? It's pretty basic to business
Hello, @AlexL - any updates / timelines on the Credit Notes functionality?
I just found this thread cause in need of a credit note! C'mon Wave Team! You got an amazing app here!
How do I make a credit note?
Hey @dve83 , I've merged your thread into this one to get a better idea of what's going on.
Thanks everyone for reaching out, we don't currently have any updates!