Credit Note

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Comments

  • ManiMani Administrator Posts: 75 admin

    @lagreca yes, we hear you. We fully admit that credit memos and customer prepayments (deposits) are a little bit more difficult to do in our system than users deserve. We don't have immediate plans to introduce workflows for this, but I hope the below helps you and others do this easier.

    For both, you have to manually create either a single "Customer Prepayments and Customer Credits" account in your Chart of Accounts and then attach a Customer to each prepayment transaction (for tracking), or create a "Customer Prepayments and Customer Credits" account per customer if you want to be rigorous.

    For prepayments, when you wish to apply it as a payment to an invoice, you would Record a Payment, pick the Payment Account as "Other", and then select your prepayment account from the second drop down. In this way, you'd reduce that prepayment account as you also clear your receivables.

    For credit memos, you'd have to create a journal entry that debits your "income" account where you posted the sale, and credit your "credit memo" account. Here's a screenshot for it.

  • CarloSteynCarloSteyn Member Posts: 4

    @JamieD said:

    @Sarah_S @Dirk_Jonker @SteveHale. Thanks again for adding the +1 for having a credit note feature in Wave. This is something that I will bring to the attention to our product team to see if they have any plans of rolling it out in the new year.

    Any news on this development JamieD?

  • Rich_S_1Rich_S_1 Member Posts: 1

    Yes I totally agree. "Work arounds" are totally unacceptable for such a basic function as a Credit Memo.

  • SGKSGK Member Posts: 1

    Can an admin team member please indicate when credit notes will be implemented?
    Every business that has GST/VAT obligations needs this feature. I've tried to send multiple credit notes last month and it has messed up everything by doing negative invoices etc. PLEASE HELP!
    I really would like to stick with wave especially now that I have everything linked, but no credit notes is a major problem...

  • TheSoundGuyTheSoundGuy Member Posts: 1

    +1 for the CN situation. I have a raised PO from a customer that I can only have taken off their system by providing a correctly formatted Credit Note. They will not accept a negative invoice. Without this, it will sit as unpaid on my account with them which is going to cause no end of issues.

  • cndhomecndhome Member Posts: 1

    +1 for Credit Notes. Agree with all previous posts from users. This should be solved ASAP. Without a CN facility no bookkeeper, accountant or business owner can do their job properly. Simple.

  • Ryan_WRyan_W Administrator Posts: 460 admin

    Hey all, we don't currently have a timetable for implementing credit notes, although with all of the insight in this thread, I'm happy to have our Product team dig into this. Thanks again for sharing your feedback about this!

  • TheAutoSparkyTheAutoSparky Member Posts: 7

    The way I deal with Credit Notes is to rename my invoice as such. The invoices can be individually renamed as something other than an invoice. The Credit Note will still have a unique identifier in your invoice numbering.

  • kimmarie2016kimmarie2016 Member Posts: 1

    I simply would like to apply the amount of a credit to an open invoice and show each as paid without creating a refund. I do perishable merchandise and credits are a daily thing for me. Presently the credit remains an unpaid invoice. I can apply the amount to an open invoice as a payment, and have setup an internal account to accommodate the transaction, but the credit remains unpaid. If i show the credit invoice as paid, it creates a refund to the customer that really messes things up!
    Otherwise the app is fantastic, everything so far has been really easy and pleasant to use. However, I have to figure this out or its QB for me..

  • CarloSteynCarloSteyn Member Posts: 4

    @Ryan_W said:
    Hey all, we don't currently have a timetable for implementing credit notes, although with all of the insight in this thread, I'm happy to have our Product team dig into this. Thanks again for sharing your feedback about this!

    This is very concerning, that Wave does not see this as a necessity for an accounting platform. As many have mentioned, because of this I too am now on the lookout for an alternative option :(

  • finleydesignfinleydesign Member Posts: 2

    I don't believe there is an accountant, account software of anything relating to accounts in the world which doesn't provide "credit note" option, the fundamental basics of accounts is credit / debit, it's just a negative invoice, so not sure what the complexity is, however staggered Wave doesn't offer credit note facility

    Does need looking at urgently

    PS Just noticed a huge issue to, if I create an negative invoice and call it a credit note, then makes no odds, as the original invoice is still showing as due!

    edited March 27, 2019
  • Shepherds1Shepherds1 Member Posts: 1
    We also need a credit note function. It’s a key accounting document. I’m very surprised wave is choosing to ignore its users requests and trying to make work around? Most other software I’ve looked at has this function.
  • StevenChenStevenChen Member Posts: 4

    Need credit note for Reteniton ~~~!

  • wvmommawvmomma Member Posts: 4

    Now that I'm fully invested in Wave I find this weakness. So far Wave has been great to use for invoicing, but not having a credit memo feature is rotten. I sure would like to see this added.

  • TheAutoSparkyTheAutoSparky Member Posts: 7

    @finleydesign said:
    I don't believe there is an accountant, account software of anything relating to accounts in the world which doesn't provide "credit note" option, the fundamental basics of accounts is credit / debit, it's just a negative invoice, so not sure what the complexity is, however staggered Wave doesn't offer credit note facility

    Does need looking at urgently

    PS Just noticed a huge issue to, if I create an negative invoice and call it a credit note, then makes no odds, as the original invoice is still showing as due!

    This is true. But then I follow the practice in which I create a 'Undeposited Funds' account and mark both invoices paid into that account. The account will balance back to zero with both invoices paid. Not difficult. As long as you make a reference in the credit note to the invoice that is being credited.

  • finleydesignfinleydesign Member Posts: 2

    @TheAutoSparky said:

    This is true. But then I follow the practice in which I create a 'Undeposited Funds' account and mark both invoices paid into that account. The account will balance back to zero with both invoices paid. Not difficult. As long as you make a reference in the credit note to the invoice that is being credited.

    yeh but its 2019!!!!

  • robinHrobinH Member Posts: 1

    Another vote for this!

  • DixitexDixitex Member Posts: 4

    Need credit note function. It is common practice on most other bookkeeping programs. When a customer returns an item a credit note should be issued showing refund and putting item back into stock.

  • JamieDJamieD Administrator Posts: 664 admin

    Hey everyone! Just thought I would give you an update -- we hear you, and our community team is going to be working a response to add to this post. Stay tuned.

  • njqtnjqt Member Posts: 1

    one more vote ;o)
    Thanks you !

  • alexlewiszarkosalexlewiszarkos Administrator Posts: 232 admin

    Thanks so much for your continued contribution to this thread over the last few years.

    We recognize this is a limitation to a number of our customers at present. For full transparency, one of the major projects we’re working on for 2019 is an overhaul and update to our invoicing system. Though we can’t guarantee this will be implemented, this is the best time for submitting feedback in regards to this feature, and we thank you for your patience, and for letting us know how much of a priority this is for you to see in your accounting software. It is something we’re having serious conversations around implementation at the moment, and the feedback in this community has been a major factor in this discussion.

    Look for the product team ( @Rahim ) to engage you more in the future because it will help them better understand this when looking at it.

  • AlowtherAlowther Member Posts: 1
    Credit memos are a basic function used in every other accounting software e.g. Xero.. This is definitely a must. Being new to wave I most definitely find this a tad disappointing and would definitely reconsider going back to paying for software for that basic function. You really can't function properly without it
  • JohnwcJohnwc Member Posts: 1

    To add my voice to this thread. Any discussion about workarounds and request for use cases to clarify need is shocking. Credit notes are not a new or unique accounting concept. They are basic and required to maintain proper accounting records for tax reasons. This discussion has been going on for YEARS; entirely too long.

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