Editor not receiving email invite nor email copy.

TheOracl3TheOracl3 Member Posts: 1

We invited one of our employees to be an editor under our new business account, but she's no longer able to receive any emails from WaveApps.

We have an old business account that she was also an editor in, but we've already removed her access there since we're already migrating to the new one.

She's still not able to receive any email copy nor the email invite itself.

Comments

  • CalliePCallieP Administrator Posts: 360 admin

    Hi @TheOracl3 , thanks for your post! I removed the email addresses you wrote into your post to protect your privacy, as this is a public forum.

    I can check the employee's email to see if it is deactivated from receiving emails by our server. I can see that the email address of the person you're adding as an Editor experienced a hard bounce, and so would not be able to receive any of the emails. I have reactivated their address in our server, so you should be able to re-attempt inviting them. If it still does not work, would you be able to confirm that the email address is active by reaching out to your email provider and/or logging into the email account itself? Thanks so much.

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