Deleted Invoice appearing In the Profit and Loss Account

Beke2020Beke2020 Member Posts: 11

I deleted an invoice, but the amount still shows on the P&L. When i click on it says - The page you tried to visit doesn't exist
This is usually caused by an incorrect or outdated link.

Please assist

Comments

  • CalliePCallieP Administrator Posts: 439 admin

    Hi @Beke2020 , thanks for reaching out. I'm sorry you're having some trouble with your reports not accurately reflecting your accounting data. I triggered a fix on your account, and it showed that your account was in need of this! The reports, invoices, and accounts should be properly connected within 15-30 minutes, depending on how much data there was to fix.

    If, after that time the accounts are still off, please let us know and we can go from there!

  • Beke2020Beke2020 Member Posts: 11

    Hi. The Invoice i deleted is still there. please assist. TIA

  • ConnorMConnorM Member, Administrator Posts: 1,229 admin

    Hey @Beke2020, can you send a screenshot of what you're seeing on your end so that we can best assist?

  • Beke2020Beke2020 Member Posts: 11

    Hi. thank you for your response i have attached the error message that i see when i click on the Invoice that i deleted

  • BarsinBarsin Administrator Posts: 1,811 admin

    Hey @Beke2020

    If you scroll down on that error page, are you seeing a 400 error??

    A lot of the time, this can be fixed by tweaking some things in your internet browser. Wave supports the latest versions of Chrome, Firefox, and Edge. We'd also recommend that you try using Wave with browser extensions disabled. If you have Chrome, try opening up an incognito window, logging into your Wave account, and try again (or if you have Firefox, open a private browsing window).

    If that doesn't work, you may also need to clear your cache and cookies. You can read more about the browsers we support, and how to troubleshoot issues for your individual browser HERE. If you are still having problems or if you have any other questions, please get in touch.

  • Beke2020Beke2020 Member Posts: 11

    Hi @BarsinA

    The problem is not the error. The problem is that a deleted Invoice appears on My Trail Balance and Profit and loss.

    I have cleared my cache , cookies and everything the Profit and loss shows that Invoice which is not supposed to be there because I deleted it.

  • CalliePCallieP Administrator Posts: 439 admin

    Hey @Beke2020 , thanks for getting back! Thanks also for confirming that you gave some of the troubleshooting a try, that's much appreciated. I'm afraid that the screenshot you sent has locked, and we can't access the link you sent since it is a view of your account directly, which is private/blocked from anyone besides you.

    Would you be able to head to Reports > Trial Balance and Reports > Profit & Loss to take screenshots of the entire screen, and then attach them in a comment here as an image file? An image file will end with PNG, IMG, JPG, JPEG, or others. If the file ends in .doc, .docx, or other document formats, it is not an image and so won't display what we're looking for in the images we're requesting. Thanks for working with us on this!

  • Beke2020Beke2020 Member Posts: 11

    Hi @CallieP Thanks for the reply .
    Kindly find attached the screenshots.

    I have also attached the all Invoices screen which shows the total number of Invoices.

  • CalliePCallieP Administrator Posts: 439 admin

    Hey @Beke2020 , thanks for these screenshots! Would you be able to specify where you are clicking that you're seeing an error? It is hard for me to tell what information is wrong since I don't know the deleted invoice's information. Thanks so much. Are you referring to the Consulting Income at the top of the P&L? Is it possible that there is another transaction which contains this category which would be showing up on reports?

  • Beke2020Beke2020 Member Posts: 11

    Hi. So if you click on sales- there comes a list of the Invoices which make up 275 000. One of the Invoice which appears there is the deleted Invoice. It appears there. So if i click on it that is when the error comes up

  • CalliePCallieP Administrator Posts: 439 admin

    Hey @Beke2020 , thanks for working through this here. If you click the arrow to the right of the invoice > Delete, is it possible to re-delete it? If it is still showing in the Invoices tab, this would be why it is showing in reports, so getting it out of the invoices tab would be the way to get it out of the reports.

  • Beke2020Beke2020 Member Posts: 11

    Hi @CallieP The invoice does not appear on the List of Invoices. It only appears on the reports ie the Profit and Loss and the Trial balance.

    Is it possible for me to give you login details so you may assist better

  • BarsinBarsin Administrator Posts: 1,811 admin

    Hey @Beke2020

    I've escalated this to our account developers to see if they can investigate it a bit further and let us know if there is an issue with your account. I'll reach out once I get more info from them! Thanks for your continued patience with this!

  • BarsinBarsin Administrator Posts: 1,811 admin

    Hey there @Beke2020

    Our team took a look at the back end and synced up your invoice data to match up correctly so this phantom invoice should in theory be gone by now. Can you confirm? Thanks!

  • Beke2020Beke2020 Member Posts: 11

    Hi @BarsinA Thank you so much. Yes now my reports are super OK. Thank you so much!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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