Unauthorized use of banking accounts

UpsetUpset Member Posts: 1

I must say that it is a very poor show that Wave do not allow direct contact to a support center rather than is open forum.
I Recently enabled my banking connection in order to import my banking information into Wave. I then experienced my accounts being accessed in the early hours of the morning +- 1am. I then disabled my accounts but sure enough my account was accessed 48hrs later at the same time. I have contacted Yodlee who operate this service for Wave who have asked me to request Wave to register a case with them for investigation but Wave do not allow me to contact them directly. What do I do if I can not get support?? Do I go to the police and register a case of Fraud?? this could be prevented by me being allowed to contact Wave directly and not the community as this is a serious matter.

Further to this I was trying to enable my automatic payments but this is not possible as when an invoice is created only manual payments allowed Credit cards Disabled and no option given anywhere to enable this facility.

Again not able to contact Wave directly for help and info in the help file does not assist me as the facility does not exist in my account.



  • AlexiaAlexia Administrator Posts: 3,314 admin

    Hi @Upset.

    In Wave, when you connect your bank account, our system will routinely log in to update transactions and balances. Generally, this is done every 24 hours from varying I.P. addresses. If your bank notifies you of access to your bank, this can seem quite disconcerting, I understand. We can't guarantee that your account has not been breached from another outside source, (coincidences can occur) but can say that our system does cause these kinds of notifications from your bank.

    As for setting up payments in Wave, they are not available in every country, unfortunately. We manage Payments ourselves for businesses in Canada and the US. Businesses outside these two countries can accept credit card payments as long as they are supported by Stripe. Unfortunately, South Africa isn't one of those countries. You can set up a notification for when it will be supported here, if you want to stay informed on the matter.

    I hope this clears things up a bit.

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