I got receipts that are stuck for weeks in processing status. How do I get rid of them?
Hi @Madeja ! I'm not seeing any processing receipts associated with your account. If this is on mobile, could you try pulling down your screen to refresh and let us know if they're still there?
Hi Charlotte, yes its been there for weeks now. Its on my project account called Jungle Tribes the Movie ([email protected])
I'm having exactly the same problem with the app. Some of these are weeks old and I have no way of knowing which receipts I will need to rescan.
I'm not seeing any stuck receipts on our end. Can you try refreshing the app by pulling down on your transactions? If that doesn't work, try reinstalling the app. Let me know if either of those suggestions helps.
Hi, I'm having the same problem but not on the mobile app - on the browser version. I've had 2 receipts stuck in there since November and 2 from today. Can you help? The account name is Apprintable Limited
I saw two that were stuck in processing on our receipts admin tool. I managed to force them through. One was from January and the other from February. For the two receipts from last week, it can take a bit of time for receipts to be processed. It's fairly rare nowadays that receipts get stuck indefinitely, but it can sometimes take up to a day or two.
If it does take longer than that, please do let us know and we'll investigate!
I have also just noticed that I have this problem. There are 21 receipts stuck for some time now in my mobile app and not showing on my browser version. I have tried refreshing the app. I do not want to uninstall it and lose this data. To be honest, I may have to say goodbye to Wave if this is a common problem. Please can you advise as soon as possible.
I'm not seeing any receipt stuck in processing from our receipts admin tool. Can you take a screenshot of those receipts as they appear on the app? It'll give me a better idea of what might be happening.
See picture attached.
This does seem like an older version of the app. Could you try updating to a more recent version of it? It might solve the problem.
The version difference might have caused this issue, and if updating doesn't help, you might have to uninstall and reinstall the app, and then re-send those receipts. I'd rather keep that as a last resort, however, so try just updating Wave Receipts first and refreshing the app by pulling down on those transactions.
Hi, have updated the app but that didn't solve the problem. Have now reinstalled but receipts are lost and I can't rescan as I get rid of the receipts as I scan them. I have just scanned another 10 receipts and they are now showing as processing. I will check later but if they don't go through, I will have to look for other software. I'm very disappointed with Wave at the moment.
I'm sorry to hear those receipts were lost in the reinstall. Have the new ones you've uploaded successfully made it through?
If it's more convenient, you can also upload your receipts through email, or through the Wave website directly. I'm happy to show you how if you would like me to.
No that'sfine Alexia. It is working now.
Happy to hear that, @ElaineMc!
I'm sorry to see this is happening again.
Are you able to pull down on those receipts to refresh the page at all? They aren't showing up in our receipts admin tool. Are you connected to wi-fi while doing this, or on your data plan?
@Stockburger I'll send you an invite when we start developing the research and testing section. Thank you!
I have a receipt stuck. What do I do?
As a start, I recommend initial troubleshooting to see if it resolves this.
If following these steps don't resolve the error you're experiencing, please let me know. To help us better understand the issues you are experiencing, please provide the following information: the version of the app you are using, the type of device you are using, and the operating system version.
I am also experiencing this issue for one of the receipts I've uploaded. I re-uploaded the receipt and it went through without any issues. What is the process for getting the uploads stuck in "Processing" state removed from the queue?
I had the same problem. Dozens of receipts stuck for over a week. After restarting app, refreshing screen I logged out and back in. Lost them all! So frustrating as I have no idea of knowing which receipts I need to rescan.
This app is very buggy! Also find that importing from camera roll doesnt' work.
Hey @frikshun . Are you able to delete the receipt? If not, shoot me a DM and I can take a look at removing it from the back end.
Hi @yescrickets . Sorry to hear about this situation, having to add all of your receipts back into the app definitely isn't ideal! Before you do so, I'd highly recommend deleting and redownloading the app to ensure that you have the newest version on your phone. Older versions of the app sometimes do have troubles like this so we want to make sure that you're fully up to date. This should take care of the camera roll issue as well.
I have the exact same problem in the web version when the setting for "Capture details automatically" is switched on.
I was able to delete them by pressing the delete button all the way down in the receipt when I accessed the app via my phone. On the web there was no option. Redoing them all again.
Uploading receipts in the web portal two days ago worked fine. Yesterday and today all receipts uploaded are stuck in processing. What gives? The process already sucks since all I want to do is attach the receipts to an existing transaction. Now I can't even do the cumbersome merge process.
I'm having the same issue and all of mine uploaded overnight without any auto fill info. My settings are done correctly.
Four receipts were uploaded today. All are stuck in the processing status.
I have 12 receipts stuck
@ElenaP @supakdee @JonDowie & @JMSS Thank you all for following up on your receipts issues. There could be a couple of reasons why your receipts may be stuck in processing. For one thing, per the weekend there were some issues with Receipts. They would get stuck in processing, and then later go through with images but no details would be entered for those receipts. I suspect that is what is happening in your cases. The receipts issue has been resolved, but if you are still seeing those receipts stuck in processing, you may want to delete them and upload them again - it should go through this time.
In addition, I would like to add that uploading more than five receipts at a time may cause them to be stuck in receipts. I just wanted to let you know of this in case you experience this issue again and are processing a large volume of receipts at once.
Please let us know in the posts if you are still facing this issue and we would be happy to investigate further!