Stop Wave from sending automated emails for overdue invoices

rahimthepharmacistrahimthepharmacist Member Posts: 1

Wave seems to be automatically sending invoice reminders to my customers who have overdue invoices. One was sent this morning at 5am, saying it was from me. It was seen as rude, and I want to know how to prevent this from happening in the future.

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  • volkswagnervolkswagner Member Posts: 8

    Yes please let us know how to stop the nuisance.
    I've had complaints from customers about this.

    I never realized automatic reminders were sent. I don't think they were sent in the past until one day I manually sent several reminders for overdue invoices.

    Please respond with a fix.

  • volkswagnervolkswagner Member Posts: 8

    I believe there is a bug in the system. I never had reminders set to go out.
    On or around 1/17/2020 I use the button "send reminder" on several invoices in
    the Invoice list page.

    I'm confident the act of doing this, changed my invoice settings to check the box "automatically send reminders 3, 7, and 14 days"

    Only the invoices created after this date had the reminders automatically set.
    Please fix this bug, as it can really cause a lot of unwanted reminders to be sent, unknowingly.

  • BarsinABarsinA Administrator Posts: 874 admin

    Hey there, this is not a bug but a feature that was released in mid January. You can disabled this under Settings > Invoice customization.

  • williamowilliamo Member Posts: 1

    I continue to have problems with automatic overdue email reminders. Last month it sent overdue reminders and again this month. I have unchecked the reminder settings, but it seems to sends overdue reminders according to, Invoice Settings - Default payment terms. If I have payment terms set for 30 days it automatically sends an overdue email after 30 days. If I'm late with my payment entry and the customer has paid, they don't like to receive an overdue notice. Is there an override for this automatic overdue reminder email, or is it a bug?

  • JustanotherclueJustanotherclue Member Posts: 2
    I'm having the same problem. I didn't notice this before but today a client who owed me nothing received a reminder just because I was storing a balance for later work on their invoice.
  • ConnorMConnorM Member, Administrator Posts: 687 admin

    Hey @williamo and @Justanotherclue! I'd love to know a little more around both of your particular situations so that we can best help solve this. William, when you had unchecked those reminder settings, had some of those invoices already been sent out already? The unchecking of the box does not retroactively wipe any scheduled invoice reminders, at present. You would need to navigate into those invoices from your Sales > Invoices page and turn those reminders off manually there. Clue, can you give us a little more context around your situation as a whole? Thanks for the help, guys, would love to make Wave a better platform together with your input.

  • CRITTERSNOMOORECRITTERSNOMOORE Member Posts: 6

    @BarsinA said:
    Hey there, this is not a bug but a feature that was released in mid January. You can disabled this under Settings > Invoice customization.

    Was there any kind of communication with current users about this change? I never would have noticed if I wasn't on the receiving end of our invoices in my roll at my "day job". The reminders were being sent out for recurring invoices that I hadn't even approved yet, nor sent. Frustrating!!!

  • BarsinABarsinA Administrator Posts: 874 admin

    Hey there @CRITTERSNOMOORE

    We did notify our users by email as the feature was rolled out around early to mid December of 2019. Our apologies that this update may have affected your business with your clients. Let me know if you have any questions regarding turning off this feature if you're having further troubles.

  • ConnorMConnorM Member, Administrator Posts: 687 admin

    Hey all,

    Thanks for your ongoing patience here! My development teams have worked to make this process easier for everyone trying to get rid of those previously-scheduled overdue reminders. When you go to toggle those reminders off, there will now be a popup that will look like this:

    Clicking the button with the red box around it will clear all scheduled reminders, both going forwards, and for invoices that have already been sent. We hope that this helps your workflow with regards to managing these reminders.

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