Hi a few of my recipts have been stuck 'processing' for quite some time. What could be the proble? They are uploaded through the web (not through the app). Uploaded a few earlier and they were fine, then deleted one receipt and since then its stuck.
I am having the exact same issue. The app has also been removed from Playstore.
Also tried to open the wave receipt app on an iphone just now, and it's also not opening/ starting
Same for me. Receipt uploaded through the web interface is still showing as 'Processing' 4 hours later.
I am getting worried now. Has anyone had any contact from any admin or from emails?
I went on twitter, they have got back to and now my receipts are working
Yes, I just uploaded another set of receipts and seems to be working ok now. And the previous ones that were stuck 'processing' are fine now too.
I'm experiencing the same issue. Uploaded 8 receipts about 8 hours ago and the status is still "Processing". Does anybody know whether this is a technical issue or are there any work arounds or an ETA for the resolution? Thanks!
Same issue !
Any update or solution ?
Hey @linley_m123 and @ARJ! Can you both upload some screenshots here of what you're seeing as far as those stuck 'Processing' receipts go? Would love to look further into this with you.
@One_Auto I'd love to see what this looks like for you as well, in terms of what details you expect to see in these receipt uploads versus what actually appears.
To everyone else who has weighed in here, thanks for keeping the thread updated, and I'm sorry our turnaround time as far as getting responses in the community has been a little lacking as of late.
It was solved after a day. I didn't know why it happened at first place.
Hey there @Technowhiz_1
We appreciate you giving us a workaround in this community forum that seems to help you! We understand that some users are experiencing some buggy issues with the mobile receipts app depending on their phone or OS system. I do sincerely apologize for that. Our team is aware of this and we're hoping that this will be addressed in the future.
With regards to promoting the community, we've recently begun to offer this when you select our help button in the bottom of the wave account. This will bring you to a bot that will typically direct you to the community or our help center for some additional help! Thank you for acknowledging our community forum as a resource for other users.