Payments of Accounts not registering

DuschkaDuschka Member Posts: 4

Have been working with wave for a while now - practically on my own without any support .... (gave up after trying !!!!). I need your assistance in clarifying why payment of an invoice is not cleared in the customer's account. Statement shows 'PAYMENT MADE FOR INVOICE ...... WITH CLOSING BALANCE 0.00'.
Following opening of customer's account still shows closing balance of: XXXXXXXX
PLEASE ASSIST - I HAVE 2 SUCH ACOUNTS which I cannot explain.
Thank You very much.
Duschka

Comments

  • ConnorMConnorM Member, Administrator Posts: 425 admin

    Hey @Duschka! Thanks for reaching out, and I'd love to try to work with you to clarify this. Can you show me with the use of screenshots what you're seeing? I'm not sure I follow where you're seeing these closing balances, and I'd love to see any examples from those two accounts in order to troubleshoot this with you!

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