Invoice Payment - server error message

StacyRStacyR Member Posts: 1

Multiple clients trying to pay their invoices and receiving Server error. On my dashboard in invoices it is showing as viewed in my payments it shows that the transaction went through multiple times for the same invoice. The client tried 3 times and there was 3 payments that went through.
I did a test and refunded one of the payments but it does nothing.

Can anyone help with this?

Comments

  • ConnorMConnorM Member, Administrator Posts: 1,085 admin

    Hey @StacyR! I can see that you've raised a ticket with the team over chat! Looking forward to getting that resolved with you there.

  • omnipolaccountingomnipolaccounting Member Posts: 3
    Has this been resolved?
  • AlexLAlexL Administrator Posts: 1,733 admin

    Hi @omnipolaccounting , we don't have any sort of ongoing issues that would cause this at the moment.

  • omnipolaccountingomnipolaccounting Member Posts: 3
    This one is definitely bringing up an error. I believe they have been in touch? https://accounting.waveapps.com/invoices/b407006b-e732-4ba5-91b7-eaed10fd4e00/readonly/846335682262618894/bdbfdec58c894dd7a751ff03c0fa5e4c?utm_source=sent_record&utm_medium=email&utm_content=payments_avail&utm_campaign=button_cta
  • AlexLAlexL Administrator Posts: 1,733 admin

    Hi @omnipolaccounting , what kind of error message is seen when paying? Can you send me a screenshot of it?

  • omnipolaccountingomnipolaccounting Member Posts: 3
    How do I do that? It is possible you can use this link, too? Just checked and same error message remains.
  • EmmaPEmmaP Administrator Posts: 639 admin

    Hi @omnipolaccounting! I was able to view the link you posted above. It looks like you are have an invoice for an amount lower than the credit card threshold. As your credit card processing is done through Stripe there is a minimum credit card transaction amount. Take a look at this link here to see what the minimum amount is: https://stripe.com/docs/currencies

Sign In or Register to comment.