Invoice Payment - server error message

StacyRStacyR Member Posts: 1

Multiple clients trying to pay their invoices and receiving Server error. On my dashboard in invoices it is showing as viewed in my payments it shows that the transaction went through multiple times for the same invoice. The client tried 3 times and there was 3 payments that went through.
I did a test and refunded one of the payments but it does nothing.

Can anyone help with this?

Comments

  • ConnorMConnorM Member, Administrator Posts: 389 admin

    Hey @StacyR! I can see that you've raised a ticket with the team over chat! Looking forward to getting that resolved with you there.

  • omnipolaccountingomnipolaccounting Member Posts: 2
    Has this been resolved?
  • AlexLAlexL Administrator Posts: 1,313 admin

    Hi @omnipolaccounting , we don't have any sort of ongoing issues that would cause this at the moment.

  • omnipolaccountingomnipolaccounting Member Posts: 2
    This one is definitely bringing up an error. I believe they have been in touch? https://accounting.waveapps.com/invoices/b407006b-e732-4ba5-91b7-eaed10fd4e00/readonly/846335682262618894/bdbfdec58c894dd7a751ff03c0fa5e4c?utm_source=sent_record&utm_medium=email&utm_content=payments_avail&utm_campaign=button_cta
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