Hey @AndrewGeorge . Can you confirm that there isn't a transaction which exists representing this sale in your Transactions page (Accounting > Transactions)?
When you view this item in your report, and you click on it, where does it lead?
Hey @AndrewGeorge, can you send us two screenshots, one from before you click that link, and what the missing page looks like afterwards? That might give us some information as per what's happening here.
Hey @ConnorM ... thank s for your interest. Yes here is a file attached.
Hey @AndrewGeorge, that series of screenshots is great. I've gotten this escalated up to my teams - this looks like it could be a case that they're going to want to look into. I'll keep you updated here as soon as we hear more!
Hi @ConnorM , Thank you for your prompt response and I look forward to your updates.
Hey @AndrewGeorge . I noticed your ticket with Qais from our support team! Glad to see it got figured out
@AndrewGeorge . My mistake Andrew, I think I mixed up a ticket of similar nature with what's going on with your account. I'm sending you a DM to follow up as I'll most likely have to follow up with the team to get this looked at.