Changes to bank connection availability outside of the US and Canada

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Comments

  • KarimKarim Member Posts: 2

    Does bullethq automatically sync bank account statements?

    @jpo said:

    @Arushi said:
    This is terrible! As a one-person company, this feature helped me so much - and I can't believe that they've alienated everyone outside the USA and Canada by this decision. Does anyone have suggestions for an alternative platform to use?

    Try out BulletHQ

  • PaulCPaulC Administrator Posts: 106 admin

    @brena said:
    Can the Wave team please confirm that the client bank account credentials held by the third party bank processing service will be securely deleted before disconnection or should we do that ourselves somehow? Thanks.

    Yes, @brena. I can confirm that all details of the connection will be deleted.

  • elisemartinsonelisemartinson Member Posts: 7

    @brazmus said:
    Anyone tried https://www.bullethq.com/ and https://rounded.com.au/ and have a comparison they can share?

    I'd like to hear from someone here about Bullet too. The Bullet copywriting and design of the site does not give me confidence, it really feels like a one - maybe two - person startup. There's even a conflict on the Wave Alternative page "For every 1 wave invoice you’ll have 2 completed in Bullet." then later "Create 8 Bullet invoices in the time it takes you to create 1 Wave invoice.". If the site is this unpolished, I hate to think what holes there might be in the accounting.

    And nothing is 100% free. They have to pay their employees and cover costs. Someone, somehow is (or will be) paying for this.

  • brazmusbrazmus Member Posts: 6

    Funny you say that Elise. I felt the same way. Didn't like the LOOK of it at all. Looked very cheap. You get what you don't pay for I guess. Yes they make their money in the same way Wave does I'm pretty sure. It's on their FAQ part of their site. I don't do invoicing so that sales pitch didnt grab me, but after checking out Bullet and starting an account, I got them to delete it a day later after I realised that my bank accounts and Credit Card weren't included in the bank feed list. I'm with ING. Kinda thought that would be included. Anyhow, just went to Rounded and am stupidly impressed to pay for it. 1/3 of the price of Xero too. Just got off the phone with the owner of Rounded for 45min helping me set it up!

  • castawavecastawave Member Posts: 1

    That thing where Bullet spend a lot of their energy slamming any competition that they feel threatened by is a concern. I can't help but think it's shouting loud and proud about how their business culture is toxic to the core. If I ever have a problem as a customer, will I too end up getting slammed...

  • SparkySparky Member Posts: 6

    Reckon looks pretty good @ $13/ month
    https://www.reckon.com/au/

  • David_autofile_MLDavid_autofile_ML Member Posts: 21

    As a passionate user of Wave, we successfully use it for 4 companies, and with the Wave support for Bank connections being depreciated 31 December 2019 outside North America, autofile.ML has a developed a module to fetch an emailed bank statement store it in your Google Drive and feed the transactions into Wave. https://www.autofile.ml

  • accountgigaccountgig Member Posts: 1

    Hey @castawave, @elisemartinson,

    I'm using Bullet for 1 month already and I like it in general.

    Yes, it seems like there are not a lot of people in the team and I see some mistakes on the marketing site but the software itself is very easy in usage and perfect for small businesses. Everything works really quick and had no bugs or misunderstandings, support calls are answered straight forward.

    The only thing that they did not have live bank feeds but they have added them for Ireland, US and Canada if I'm not mistaken and they planning to add all the other countries the next 2 months.

    That's my impression:)

  • Donna_R6Donna_R6 Member Posts: 5

    Alternative some FREE and FEE accounting software.

    Bullet - works well, however, NO bank feeds
    Akaunting - no bank feeds
    SlickPie - very clunky accessing multiple bank accounts in same bank - bank balances not accurate
    FreshBooks - currently trialing, has everything except bank balances not avail to view
    ZipBooks -
    Pandle
    Gnucash - not cloud based - unable to connect bank accounts
    CloudBooks
    Sunrise

    edited November 29, 2019
  • SteHanSteHan Member Posts: 1

    Well this is sad :(

  • SvenSven Member Posts: 3

    Yep, very disappointed, I'll be leaving. It was great while it lasted.

  • FutureSerenityFutureSerenity Member Posts: 1

    No biggie. I don't use bank feeds anyway and don't use banking apps on my mobile or garmin watch. Too big a security risk for such a small time saver. It takes less than 5 minutes to download data by date range for 3 bank accounts and then upload them to Wave. Much more secure and easy peasy.

  • Holiday_RoadsHoliday_Roads Member Posts: 3

    Really Poor effort, dumping your main feature. Very disappointing.

  • JessThompsonJessThompson Member Posts: 2

    I'm with the group of people leaving Wave. Open Banking is designed to make it easier for us to transfer our financial information and history to the parties that we trust - not sure why you chose that as your excuse to shut down such a core feature for your service. Maybe it requires a software rewrite that you don't want to commit to? Who knows.

    Hopefully the hundreds of users openly discussing and suggesting alternates to your platform in this very comment section encourages you to pull your head out and reinstate automatic imports. Let me know if you do.

  • HGIHGI Member Posts: 2

    All I can say is Wave is a great app..particullarly as it is FREE!
    All you "Entitled Wingers " need to get a grip. Find the workaround and move on!

    It costs $$ to provide services that you don't pay for but you expect a free ride.. Gimme a break

  • BillyBilly Member Posts: 28

    @HGI said:
    All I can say is Wave is a great app..particullarly as it is FREE!
    All you "Entitled Wingers " need to get a grip. Find the workaround and move on!

    It costs $$ to provide services that you don't pay for but you expect a free ride.. Gimme a break

    Yes its free and yes it is great. Many of us would be happy to pay a fee for this feature as apposed to removing it altogether but this was not offered to us so it's understandable that people are upset.

  • MSebelMSebel Member Posts: 7

    @HGI said:
    All I can say is Wave is a great app..particullarly as it is FREE!
    All you "Entitled Wingers " need to get a grip. Find the workaround and move on!

    It costs $$ to provide services that you don't pay for but you expect a free ride.. Gimme a break

    Nothing is free. WAVE at a minimum snip credit card transactions (as they should do). Times that by thousands of world users per day and it'll be a pretty reasonable income. People have expressed they'd be willing to pay for the bank connection so these "entitled wingers" are just calling out for some fairness - will those in the US/Canada loose or be paying for the bank connection? No.
    All that Corporate H&R have proved to myself is you are better off paying for a service that is stable. So I'm not moving on to a "free" accounting system, it's just too much risk as WAVE has proven. And yep, I would have paid for the WAVE service if it was an option.

    Given the booming US economy, WAVE must be bleeding because this is a time of expansion not consolidation.

  • Donna_R6Donna_R6 Member Posts: 5

    I have tried most of the other free and paid cloud accounting platforms since Wave mentioned they will be removing bank feeds... and I can say Wave is by far the easiest and cleanest platform around.

    I too would be willing to pay for the bank feed application should Wave reconsider.

    Bullet - works well, however, NO bank feeds
    Akaunting - no bank feeds
    SlickPie - very clunky accessing multiple bank accounts in same bank - bank balances not accurate
    FreshBooks - currently trialing, has everything except bank balances not avail to view
    ZOHO Books - works well, has bank feeds and shows bank balances
    ZipBooks -
    Pandle
    Gnucash - not cloud based - unable to connect bank accounts
    CloudBooks
    Sunrise

    edited November 30, 2019
  • siddharthpathresiddharthpathre Member Posts: 1

    I tried switching to other platforms, wave is by far the easiest platform to use. I just hope the team decides to revert back this decision :(

    edited December 4, 2019
  • GeoffHarveyGeoffHarvey Member Posts: 1

    I would be willing to pay a fee for bank connections to continue after 31 December 2019. Opposition services to Wave charge a fee and they are not as good as Wave so I am sure a lot of other non-US and Non-Canadian businesses would be willing to pay a fee for bank connections to continue..

  • promcoastfestival_21promcoastfestival_21 Member Posts: 1

    Wow, this is disappointing. A fee for the bank connection would solve this. Your marketing people may need to re-think. Why are we in other parts of the world discriminated against?

  • MillyMilly Member Posts: 8

    I am having trouble uploading bank statements for my credit card - any tips?

  • BillyBilly Member Posts: 28

    Aussies - share your thoughts about this decision with H and R Block Australia - The more feedback they get, who knows, may help change their minds. [email protected] or https://www.hrblock.com.au/contact-us#email

    edited December 3, 2019
  • takemsttakemst Member Posts: 1

    Can't believe you're cutting this off! This was a fantastic feature, and it will be a bit more harder to use now without this automatic ability... Such a shame!

  • JordanDJordanD Administrator, Moderator Posts: 409 admin

    @Milly If you are having issues uploading a statement into Wave, we can definitely see what we can do to help. Can you take a look at this article to start, and if you continue to face challenges, you can reply directly on the discussion there? We are happy to help once you have tried the initial troubleshooting steps.

    https://support.waveapps.com/hc/en-us/articles/208622596-What-to-do-if-Wave-can-t-read-your-statement-in-CSV-format

  • Wave_Pro_EcuadorWave_Pro_Ecuador Member Posts: 5

    So you had what was possibly the best feature of wave, and now you have decided to stop? Really?
    Do you think someone who has used wave since its inception in 2009 has a right to know why you are stopping this feature?

  • Wave_Pro_EcuadorWave_Pro_Ecuador Member Posts: 5

    I don't see why we should pay a fee when all long you said "Wave is FREE FOREVER". Reinstall this feature. Please. I have been your client for almost 10 years. What made you stop allowing banking connections?????

  • JacquelineJacqueline Member Posts: 1

    Please re-consider this. This feature is extremely important to save us valuable time. We've been using Wave for quite a while now. We would be happy to pay a fee for your service that comes with the bank connection. Thank you.

  • KyleKahnKyleKahn Member Posts: 1

    Auto bank import is critical to the usability of accounting software. If you dont have it, you will lose customers fast. Consider charging a small fee for this service, its worth it.

This discussion has been closed.