Receipts app keep being offline / non-responsive / doesn't sync with desktop

jonrnickeljonrnickel Member Posts: 1

Its been a few months since this post was made in April 2019. The app continues to have these same issues and I'm wondering what update there is to these problems.

  • App is often "stuck", not responding at times when you're trying to switch between tabs
  • App has the message "Offline" stuck at the top, almost always – even when there is a good wifi connection.
  • Uploading of receipts works though, which would of course not be possible if it was really offline.
  • However, automatic processing is disabled and you can't change capture details settings (because app thinks it's offline)
  • Logging out / in or even reinstalling doesn't resolve the issues above.
  • Moreover logging out and in again on the app empties out the whole app and removes all previously uploaded receipts. It also doesn't sync back with the desktop version. So there are no receipts anymore visible in the mobile app – not even in "Done". Result: can't even search or edit old receipts in the app anymore (that are visible in the desktop version).

Comments

  • BarsinABarsinA Administrator Posts: 554 admin

    Hey there @jonrnickel

    I apologize that you are one of the folks who are affected by this incident. It is unfortunate that I don't have an update as to when this issue will be fixed at this time. Our team has been working on advancements in other mobile territories and have yet to address this matter. Again I sincerely apologize that I don't have a timeline for when this issue will be fixed. If you haven't checked out this article on other methods to upload your receipts please do.

    Email

    Desktop

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