Correction of an invoice

BerdineBerdine Member Posts: 3

I am not able to find the answer to this in the help section, so hoping someone on here can help.
My staff issued an invoice and taken the payment BUT against the wrong customer.
When they did the invoice and had to select , they selected the wrong person.
They paid by card.
I can not delete it or do correction.
Anyway I can fix this to show the sale against the correct customer?
Thanks

Comments

  • ChelseaKChelseaK Administrator Posts: 262 admin

    @Berdine Hmm yes, you're not able to edit or delete invoices that are paid through Wave. I'm curious for more details on the situation though. I'm assuming the customer who paid the invoice was expecting an invoice of the same value?

    If you issued a refund for this invoice, you would have to write off the outstanding invoice as bad debt and then re-issue the invoice to the correct customer. This would at least balance your books and would ensure the customer statements have the appropriate values! Here's a step-by-step guide for writing off invoices as bad debt: https://support.waveapps.com/hc/en-us/articles/115000031243-Dealing-with-bad-debt-How-to-write-off-an-invoice

  • BerdineBerdine Member Posts: 3

    Thanks, I can do that :)

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