Square transactions multiplied by 1000

BeeBee Member Posts: 2

Good afternoon guys,
I need some help please?
I have my Square device connected to Wave and the transactions from daily sales are being sent to Wave x's 1000 - eg: a $51.00 sale is coming through as $5,100!!!!
So today I had a ripper of a day with sales, but unfortunately they are all incorrect.
Can this be rectified someway please?
cheers
Bee

Comments

  • BarsinABarsinA Administrator Posts: 355 admin

    Hey there @Bee

    Just curious if you could let me know how you're getting these transactions into Wave? Was it through the integrations tab at the bottom left of Wave? Or is it when the funds land into your business payments account? Let us know and we'd be happy to investigate!

  • BeeBee Member Posts: 2
    Thanks Barsin,
    It was through integrations via Zapier.
    All sales have multiplied from a $50 Sale to a $5000 Sale.
  • ZoeCZoeC Administrator Posts: 389 admin

    Hey @Bee, thanks for getting back to us. I can see that you do have an ongoing ticket with one of our Support Specialists, I recommend getting back to us that way, this issue will require some troubleshooting and screenshots from you, therefore ticket format is the easiest way! Thanks :smile:

  • PrettylashfulPrettylashful Member Posts: 2

    I am also having the same exact issue. The attached shows a sale from Square as 3348.00 but the actual sale was 33.48 not sure if its a multiplication problem or decimal issue but would love a solution. Thanks!

  • MyronMyron Administrator Posts: 143 admin

    Hi @Prettylashful , thanks for reaching out. I am sorry to hear of this issue you are experiencing, but I would be happy to investigate this with you further. As this issue requires some further troubleshooting, the best way to address it would be through a ticket. Could you please either send me a DM with the email address you use for Wave, or open a Support Ticket about this issue by going to this link here: https://www.waveapps.com/about-us/contact

    edited July 12, 2019
  • PrettylashfulPrettylashful Member Posts: 2
    @Myron a support ticket has been submitted. Thanks.
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