wave server error

wintechwintech Member Posts: 6

Many time wave server not responding

Comments

  • AlexiaAlexia Administrator Posts: 3,314 admin

    Hi @wintech.

    Can you give us a little more information? If you tell me exactly where that crash is happening, I might be able to help you better.

    You should also try clearing the cache of your browser. We do also recommend using either Chrome or Firefox. If you aren't, I'd suggest trying one of those out.

  • wintechwintech Member Posts: 6

    Hi
    Thank you for your response.
    We are using Chrome latest version and Quick Heal PC tuner to clean up the browser and system.
    Still getting the error several times. Seems connection between server and database is missing.

  • wintechwintech Member Posts: 6

    Hi Alexia

    After clean up the system and browser same error is repeating

    Thank you

  • wintechwintech Member Posts: 6

    Many times invoices or / and estimates are not saving after getting the something went wrong error

  • AlexiaAlexia Administrator Posts: 3,314 admin

    Hi @wintech,

    Are you using any browser extensions? They'll occasionally interfere with some Wave's processes.

    Can you also send me a screenshot of the error message you are getting? I'd also recommend trying to access your account from another device and see if it causes the same problem.

  • breakdecyclebreakdecycle Member Posts: 1

    Hi I'm also facing a similar issue:
    "Sorry, there was an error on the server. Please try again."

    I've tried clearing the browser cache (Chrome) and also tried logging in using another browser. Still getting the same message.

    Appreciate any help to get this resolved. Thanks in advance!

  • jzybrandsjzybrands Member Posts: 2

    I'm also having the "Sorry, there was an error on the server. Please try again." issue. Tried different devices, different browsers everything. Problem is I have a deadline to file a tax return. I urgently need assistance

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