Re-issue payment for Stripe refunded payment

PatabugenPatabugen Member Posts: 4

I have card details stored for this customer and took a manual payment - but I should have left it to do the payment automatically on the due date.

I've refunded the customer via Stripe - how do I now mark the invoice as not paid so it'll take the payment on the due date?

Comments

  • AlexiaAlexia Administrator Posts: 2,553 admin

    Hi @Patabugen.

    Click on that invoice on your Invoice page, it'll be under the All invoices tab. Under Get Paid, you'll see the option to remove a payment.

  • PatabugenPatabugen Member Posts: 4

    Hey @Alexia,

    There is no option to remove the payment, and if I go to Edit Payment the fields are disabled.

  • AlexiaAlexia Administrator Posts: 2,553 admin

    @Patabugen try deleting the payment transaction from the Transactions page.

    Otherwise, you should see Remove Payment as an option next to Edit Payment, like in this screenshot.

  • PatabugenPatabugen Member Posts: 4

    Ah super - deleting it from Transactions worked. Thanks!

    The Remove Payment option is not visible for me for any Stripe payments.

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