Clients unable to save credit card information for future transactions

sweetritualsweetritual Member Posts: 2

Got this message from a client last night:

"Whenever I pay one of your invoices I check the box that says "Save this credit card and allow Sweet Ritual to automatically charge it for future invoices " but it never retains my info. I just thought you would want to know."

In the past month, I've noticed an uptick in emails from wave notifying me that long time customers are adding a credit card every week. Is this a bug or something on my end? We've been using wave since 2016.

Comments

  • Zoe_caffZoe_caff Administrator Posts: 240 admin

    Hey @sweetritual, thanks for reaching out! Can you ensure that you have automatic payments turned on for each of these recurring invoices? You can check this by heading to Sales > Recurring invoices, select the invoice and scroll down to the Get Paid box. Your clients will have to authorize recurring payments first (which it sounds like they have already done) but the invoice will have to be set to automatic payments for their card to be charged automatically by Wave.

  • sweetritualsweetritual Member Posts: 2

    Hi Zoe,
    These are not recurring invoices. They are repeat clients, but the invoices differ from week to week. Does that help in answering my question?

    Amelia

Sign In or Register to comment.