Wrong email address in recurring transactions

dansx6dansx6 Member Posts: 6

When I set up a recurring transaction for a client I put in the incorrect email address. After I edited the transaction and made sure the customer profile email was correct I saved everything but the recurring invoice keeps going to the old, incorrect address. How can I fix this?


  • ZoeCZoeC Administrator Posts: 388 admin

    Hey @dansx6, thanks for reaching out. So the best thing for you to do here is to end the original recurring invoice, duplicate it and update your client's email to the correct one.

    I know this is a bit frustrating that it can't be done directly from the original invoice, but this is the best solution for you. I hope this helps :smile:

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