Fraud details being added on invoices

Tracyjersey1Tracyjersey1 Member Posts: 4

Has any one else and problems in last couple of days in that when you send an invoice , the recipient/customer receives invoice as normal from wave, however the account number is changed to a fraudulent one.
This happened to me , and my customer also received an email , supposedly from me to advise change of details?
My customer has paid this fraud account and its now in dispute.

Comments

  • Tracyjersey1Tracyjersey1 Member Posts: 4

    Ive found out its Wirecard Solutions Ltd who have the money!

  • Zoe_caffZoe_caff Administrator Posts: 161 admin

    Hey @Tracyjersey1, thanks for reaching out and I am sorry to hear that your customers have noticed some fraudulent activity. If you need any further assistance from us on this please contact us Here or message me directly, we are happy to help!

  • Tracyjersey1Tracyjersey1 Member Posts: 4

    Hi Zoe, i did email wave straight away and have heard nothing all week!

  • Zoe_caffZoe_caff Administrator Posts: 161 admin

    Hey @Tracyjersey1, I will take a look for your email now and ensure that someone follows up asap!

  • Tracyjersey1Tracyjersey1 Member Posts: 4

    thank you , that would be appreciated..

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