Invoices sent through Wave being marked as spam by Gmail

HandymanHeadleeHandymanHeadlee Member Posts: 45

Is anyone else having problems with Gmail tagging Wave invoices/receipts as spam? In the past week or so this seems to be happening a lot. I know Wave can't control Gmail's spam filters, but wondering if there's anything you can do on your end to make these emails play nicer with Gmail? I'd rather send through Wave than use the Send through Gmail option, plus that's not even an option for receipts, but I'll try that if necessary. Thanks!

Comments

  • puzzledesignandcraftpuzzledesignandcraft Member Posts: 1

    Hello, we have also had trouble with Invoice emails going to spam...for probably the past month or so. I am trying to change the Subject of the email to not include the word "Invoice" as I know that is a trigger, but I am all ears if anyone else knows anything to help.

    Thanks,
    Jared

  • BlueDogDigitalBlueDogDigital Member Posts: 1

    We are having the same issue but it just started this week.

  • Ryan_WRyan_W Administrator Posts: 462 admin

    Hey everyone, have you been able to dig into your respective spam filters and play around? Most people get around this by whitelisting [email protected], if that helps!

  • lukenjohnsonlukenjohnson Member Posts: 2

    This is happening for me, too. A lot of invoices become late, and Wave's view history shows that the invoice has not been seen. Is there a way to improve waveapps.com's reputation with email clients? I've been having to send reminders manually through a different system.

    It would be really great if Wave could link directly to Google so that emails could be sent from my account instead of from the 'mailer' address. As it is, it defeats the purpose of recurring invoices if I have to send manual emails to ensure people see them.

  • AlexLAlexL Administrator Posts: 1,529 admin

    Hey @lukenjohnson , I'll take your feedback to the team, but in the meantime you can get your customers to add [email protected] to their contacts to avoid this from happening.

  • lukenjohnsonlukenjohnson Member Posts: 2

    That's not going to work for me. I don't want to bother every client to put my specific invoice email address on their whitelist. That seems like a poor user experience. I marked all my invoices as manual send, and I'll just send Wave links through another system until Wave has a better way to send email.

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