I have both waves receipts and invoices app installed on my mobile .However, i have noticed that after the recent updates the apps don't load up quickly even when having a fast internet connection.Is there any solution for this ?
As a start, we can go through some initial troubleshooting to see if we can help you resolve the problem.
If following these steps don't resolve the error you're experiencing, please let me know.
I have the same issues since the last update. This is not related to the connection, but the app itself is broken.
Hey @prmsss -- I just thought I would confirm with you here.. have you gone through the steps that Ryan had mentioned above? I do think it's worth attempting all of them to see if everything is working correctly.
hi @JamieD. yes i did all of that without any resolve. I posted a new thread with an in-depth explanation here
So is there actually work being done on this currently? Or is there some way I can roll back two versions so i can use the app normally again? I've been unable to do my regular bookkeeping for several weeks now. I'd rather now sooner rather than later, because if this persists for another few weeks I'll be forced to switch... Need to file my taxes soon!
Hey @prmsss, I am sorry to hear that you are still experiencing issues with the receipts app. I know you have an ongoing ticket with a member of our Support Team, Barsin has looped in our Application Support Team and they are currently working on a fix for you.
In the meantime, you can upload your receipts directly to your main Wave account this Help Centre Article explains how to email them directly to your account.
The Support Team will reach out to you as soon as there is any update on the app!