502 error

I upgraded from El Cap to High Sierra. I get a 502 from Wave. Do you see me as a new machine? Because I can sign in. I just cant access my invoices...

Comments

  • AlexiaAlexia Administrator Posts: 116 admin

    Hi @Pierrott! It shouldn't matter, you should be able to access your invoices regardless.

    Have you tried clearing the cache for your browser? Or using a different browser altogether? Chrome and Firefox tend to be the most stable ones.

  • DanWinDanWin Member Posts: 10

    I have exactly the same issue. Tried to access on Firefox, Chrome, Internet Explorer and also on Chrome/Android on my phone but always get the strange Cloudflare captcha page on visiting Waveapps.com and then whenever I try to click on Invoices I get the 502 error as follows:

    Wipeout! Request has been terminated Possible causes: the network is offline, Origin is not allowed by Access-Control-Allow-Origin, the page is being unloaded, etc.

    Use your browser's back button or one of the following links to help you on your way:

    Please help as this has happened before and obviously an ongoing issue with Waveapps.

  • DanWinDanWin Member Posts: 10

    I should also note I have also tried another computer here also and same issue presents itself.

  • CharlotteCharlotte Administrator Posts: 228 admin
    edited February 8, 2018

    Hi @DanWin ! At this time we are not experiencing any issues of this nature on our end. I can say with complete confidence that, were there reports of an ongoing or widespread issue preventing access to Wave, our team would be on it. We understand that it's important for you to be able to work on schedule, and interruptions to that schedule are extremely serious for us. We do our best to avoid downtime because the ability of our customers to work is the core of our business. If the root cause of such an issue is on our end, you are likely to see a large number reports here and on Wave's social media profiles within the same short window of time (many reports within a few minutes or less).

    Inability to access Wave can happen for different reasons that are not Wave bugs or issues. If you take a look at similar reports, many people choose not to follow up because the issue was shortlived. This indicates the possibility that it is caused by something like this. That is, a service utilized by Wave experienced slow-down, for example.

    While it's true that 502 errors can occur because of server issues on a given website, they can also occur because your browser thinks there are server issues but in actuality, you are experiencing a problem with your browser, a problem with your networking setup, etc.

    Besides clearing your browser's cache and/or hard refreshing, you might also try restarting your computer, your networking equipment, or changing your DNS settings.

    In my experience, a probable cause is network issues. To test this, attempt to access the same page within the same account using data on your mobile device rather than your usual wifi network, or a network other than the one you typically use and/or disable (or enable!) your VPN, if using (a mobile device using data is usually the easiest test). If this works, you may want to contact your network administrator or review your connection settings.

    Please do let us know if you try these steps!

  • DanWinDanWin Member Posts: 10

    Thanks for the reply, what sort of changes can I implement to my router/modem to set things up any differently? This isn't the first time this has happened. Maybe 2-3 weeks ago and a similar thing came and restricted access to the Invoices and Recurring invoicing section for about 4-5 days and then it magically fixed itself!

    I don't have access at the moment to mobile data to test your theory from another connection but have noticed a few reporting similar problems of late.

  • DanWinDanWin Member Posts: 10

    Cloudflare support state that these issues are generally related to:

    In most cases, a 502/504 error happens because your origin server (e.g. your web host) is returning this code to us, and Cloudflare returns this code in turn to your visitors.

    Who is in control of the origin server? Waveapps? That was the error initially from Waveapps... Wipeout! Request has been terminated Possible causes: the network is offline, Origin is not allowed by Access-Control-Allow-Origin, the page is being unloaded, etc.

  • DanWinDanWin Member Posts: 10

    Hi @Charlotte I believe this has to do with a Cloudflare problem, even though they seem to point the finger at the Waveapps website. I've been down the road of the ISP also and they claim there is nothing they can do either. Thoughts?

  • DanWinDanWin Member Posts: 10

    Am I able to send my IP to Waveapps to ensure it is whitelisted on Cloudflare? I can PM this if this will correct my access restriction.

  • CharlotteCharlotte Administrator Posts: 228 admin

    Hi @DanWin is there a Ray ID in the error message you receive? If so, can you send as well?

  • DanWinDanWin Member Posts: 10

    Hi @Charlotte have you had any luck with this whitelist?

  • CharlotteCharlotte Administrator Posts: 228 admin

    @DanWin I have checked and there is no record in our system of Clouldflare blocking your IP, or of either of the IDs provided. I suspect it is a network issue so I would recommend rebooting your networking equipment, testing on another network, changing your DNS settings, or attempting to access Wave via a VPN.

  • DanWinDanWin Member Posts: 10

    Thanks @Charlotte but I'm not really sure what DNS settings I can change. I've rebooted the modem about 5 times and my ISP has said it is nothing to do with them as I can ping the sites I'm having difficulty accessing.

  • CharlotteCharlotte Administrator Posts: 228 admin

    @DanWin can you perhaps try using a VPN or on another network? This would help to rule this out. I can circle back with our engineers and other members of my team but this doesn't appear to be being caused by anything on our end. My suggestions are based on things I've seen work in the past.

  • DanWinDanWin Member Posts: 10

    Thanks @Charlotte but upon having my IP changed by the ISP the problem has returned... I'm lost now :(

  • DanWinDanWin Member Posts: 10

    Hi @Charlotte did you get my inbox?

  • bermanacbermanac Member Posts: 1
    edited February 20, 2018

    I am having same issues. Every time I click on Accounting - Transactions: Keep getting Wipeout 502 error:

    Wipeout! Request has been terminated Possible causes: the network is offline, Origin is not allowed by Access-Control-Allow-Origin, the page is being unloaded, etc.
    Use your browser's back button or one of the following links to help you on your way:

    Wave home page
    New user? Sign up for an account!
    Existing user? Sign in.

  • dougsssdougsss Member Posts: 1
    edited February 20, 2018

    I'm having this exact same issue as well in Chrome and Firefox. I can't create any new invoices. Creating a New Customer is broken to, changes I make won't stick. Recently upgraded to High Sierra OS from El Cap. Not sure if related at all.

    Screenshot: http://prntscr.com/ihjh5f

Sign In or Register to comment.