How to handle Customer Statement of Account
OK - here is the scenario.
I have a customer that after viewing the Customer Statement of Accounts shows that they have a credit balance - money that they have overpaid.
How would you handle this?
My thought would be to set up a new account under Chart of Accounts / Liabilities / Customer Prepayments and Customer Credits. How would I show under the Customer Statement of Accounts the movement of the credit balance into the newly created Customer Credits account?