Implement Monzo & Starling Bank

luke1991luke1991 Member Posts: 3

These 2 banks are becoming a bit of a phenomenon in the UK, taking over the industry, but Wave does not support them.

Could you look into implementing these at some point.

Comments

  • simsim Member Posts: 1

    agreed, Starling is now my main account and the lack of support is the only thing that has me not using wave currently.

    edited February 13, 2019
  • PaulCPaulC Administrator Posts: 66 admin

    Hi there,
    Thanks for sharing you banking request.
    Wave works with a specialist banking data integration partner to connect more than 10,000 banks worldwide. We do not, however, directly control when new banks are added to our integration; this is driven by overall demand, and how cooperative (or otherwise!) a bank is to enabling our integration partner to make a connection.
    You can read more about the wider landscape of bank integrations, and alternatives if your bank is not connected, in this article in our Help Center.
    Hope that's some help.

  • luke1991luke1991 Member Posts: 3
    > @PaulC said:
    > Hi there,
    > Thanks for sharing you banking request.
    > Wave works with a specialist banking data integration partner to connect more than 10,000 banks worldwide. We do not, however, directly control when new banks are added to our integration; this is driven by overall demand, and how cooperative (or otherwise!) a bank is to enabling our integration partner to make a connection.
    > You can read more about the wider landscape of bank integrations, and alternatives if your bank is not connected, in this article in our Help Center.
    > Hope that's some help.

    Hi Paul, if you could pass on the feedback to the third party or give us information on which third party it is that is used so we can contact them ourselves, that would be helpful.
  • PaulCPaulC Administrator Posts: 66 admin

    Hello @luke1991 ,
    The Help Center article I referenced explains about our banking integration partner. Please note, however, they are not considering individual user requests - it is the aggregate of demand from their many customers such as ourselves, other accounting software vendors, etc, that drive this.
    As explained in the article, the useful thing you can do is talk to your bank about what they are (or are not) doing to make sure you can access data from your bank account in the tools of your choice.
    Thanks in advance for anything you can do to push your bank on this.

  • ElmswoodElmswood Member Posts: 1
    This is disappointing, one of our business bank accounts is a Starling account so I'm desperate for this integratopn too. Currently I am forced to download .csv files on my phone, manipulate the downloaded file on my pc (Wave doesn't recognise the dates in the download correctly as they are in UK format and Wave needs US format), then import into Wave.....it's far too drawn out a process and so obviously only worth doing once a month when the the statement is issued.

    I am guessing the lack of integration is due to Starling not offering "Internet Banking", this instead being "App banking" only - if Wave can't access Starling Servers using an internet portal (because there is no portal) then I can see why it's not possible to pull transactions.

    Not sure whether this is a Starling problem, a Wave problem, or a Integration partner problem, but please fix this.

    Ps. Can you also look into implementing an option for import of .CSV with non-US format dates. I appreciate Wave is a Canadian company, but a lot of us live overseas too where the date format differs! :-)
  • luke1991luke1991 Member Posts: 3
    Starling actually offers an API for open banking, as does Monzo.
  • lara_amilara_ami Member Posts: 1
    Totally agree.👍👍👍

    Wave needs to integrate with Starling!

    The only reason I’m not currently using Wave is because they haven’t added it yet. I would like to use Wave, but have had to find other accounting software :(

    There are so many people who would appreciate it and be more likely to use Wave. One main reason being that both Starling and Wave offer free accounts. Starling is now growing exponentially, please get in on the rising trend and make the most of it’s users who will be looking for accounting software to use in their businesses.

    An opportunity. Please add before Starling customers go elsewhere! If you link with Starling you will probably grow exponentially too!

    Please add as your next integration. I think based on current trends it would be a very wise move



    > @luke1991 said:
    > These 2 banks are becoming a bit of a phenomenon in the UK, taking over the industry, but Wave does not support them.
    >
    > Could you look into implementing these at some point.
  • Zoe_caffZoe_caff Administrator Posts: 161 admin

    Hi @Elmswood, you are correct in your summary of the current issue with an integration to Starling bank - no internet banking. Integrations such as these are something that our Banking Team is always looking to improve on. You did also mention that you are having some difficulty getting your CSV files into Wave so you may be interested in looking into a new feature that has just been rolled out - Wave Connect.
    Wave Connect is a Google Sheets integration that helps you:

    • Download your invoice, customer, product, and report data from Wave.
    • Upload invoice, customer, product, and transaction data onto Wave

    To learn more about this integration, including how to set it up, I recommend visiting this Help Center article on the topic.

    @luke1991 @lara_ami, Hey guys, as I mentioned above, our Banking Integrations Team is always looking for better connections. The reason that we cannot currently offer this connection is based on the third party data provider that we require to draw these connections. We rely solely on which connections they have access to. For the meantime, you may be interested in checking out our Wave Connect feature I mentioned above! :smile:

  • trelimontrelimon Member Posts: 15

    Can i add my request for Starling (and Monzo) integration.

    Starling is awesome and we really would love integration - i have made the request via the banking portal form but had no feedback.

    Starling is already full open so I cannot see why it is different from all the other banks you have and the number of users of Starling is growing at a tremendous pace

  • Ryan_WRyan_W Administrator Posts: 401 admin

    @trelimon thanks for tossing your +1 into this! Zoe's advice still applies in this case, as we use a third party vendor for facilitating these connections, so hopefully this is on the horizon!

  • trelimontrelimon Member Posts: 15

    Using a 3rd party vendor like Yodlee is a bit old school - Starling as all UK banks has implemented 'Open Banking' which means you have direct access to their APIs - quicker, safer and more info

  • Alfie_Noakes128Alfie_Noakes128 Member Posts: 1
    Agree with the above, you can get a direct bank feed from Starling - please look into implementing direct support for this. Many thanks.
  • CharlotteCharlotte Administrator Posts: 686 admin

    Hi all, thanks again for your feedback! I took some time to chat with our Product Managers today so I wanted to share my findings. At this time, we have no plans to integrate directly with Starling. Direct integration with banks is complex even if it is easily built or facilitated. There are a lot of considerations involved. This is part of the reason why we work with a specialist provider to provide this service.

    Yodlee does connect with some financial institutions via API. Our recommendation would be to advocate to Starling who can build a bridge with Yodlee and get you easy access to that information within Wave.

  • leemarquisleemarquis Member Posts: 5
    That’s very disappointing. I plan to switch my banking to starling and so looks like I will need to switch away from wave as well if there is no support here for starling. The bank account itself will take priority over accounting software.


    > @Charlotte said:
    > Hi all, thanks again for your feedback! I took some time to chat with our Product Managers today so I wanted to share my findings. At this time, we have no plans to integrate directly with Starling. Direct integration with banks is complex even if it is easily built or facilitated. There are a lot of considerations involved. This is part of the reason why we work with a specialist provider to provide this service.
    >
    > Yodlee does connect with some financial institutions via API. Our recommendation would be to advocate to Starling who can build a bridge with Yodlee and get you easy access to that information within Wave.
  • billysalbillysal Member Posts: 2
    I would like to add my +1 to this. Just moving all my business banking over to Starling and would prefer not to have to change accounting software!
  • WildIsleWildIsle Member Posts: 1

    Also considering a move to Starling - Wave would do well to listen! Google appears to show that Starling were also keen to explore this - can't access the link as they've since shutdown their forum...

  • JamieDJamieD Administrator Posts: 562 admin

    @billysal @WildIsle Thanks again for your feedback here -- as we still don't have any immediate plans regarding the specific integration here, we will continue to review all options for our users and see what can be done about Starling Bank. With that said, you will need to continue uploading your bank statements manually for the time being.

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