How do I troubleshoot my bank connection?

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Comments

  • AlexLAlexL Administrator Posts: 1,759 admin

    Hey @Neilson . What's the error message you're receiving? In the meantime, feel free to use Wave Connect to get your transactions into Wave.

  • DoodlDoodl Member Posts: 3

    @BarsinA said:
    Hey @Doodl

    Would you mind sharing more info on who you bank with? The previous URL and the new URL that your bank changed to? Often times a URL change can cause a disconnect with our third party data aggregator, but as much detail in your post would be great!

    Hi @BarsinA - My bank is Farmers State Bank, Victor, MT. The domain is the same (https://www.farmersebank.com/), it is just a completely new website built by a different company I think. I don't have any other info really. Maybe you could let me know if there is something specific you need to know. Not a real big deal - I'm a low volume guy, so just entering stuff manually is okay. It was just nice when I didn't have to :) Thanks.

  • jeffj99jeffj99 Member Posts: 2

    My credit union BECU Boeing Employees Credit Union will not connect because they require the two factor code to be entered to connect. previously Wave would ask for the code each time I wanted to sync which was fine. It no longer is doing that. I called BECU and they said another way to link would be the two deposit verification method. Could that be supported? Or could a way to add the two factor code be added?

  • tscotteltscottel Member Posts: 2

    Hi, I'm still having issues connecting to Citi Business. Is this a known error? I know I can do use the WAVE CONNECT import thing, but the entire purpose for me of using something like Wave is that it's an automatic update. I'm busy enough trying to manage my books that a 2007 move like having to export and import spreadsheets drives me bonkers.

    Anyway, Citibusiness login process goes in circles and ultimately asks for a "Code" which isn't a Citibank option. I tried inputting my user id, password and the token in this and it just won't login.

    Anyone having any luck?

  • Jim_fromPwlJim_fromPwl Member Posts: 2

    HAd a perfectly good connection with my Credit Union, but then got a "Your account connection isn’t working right now" email. Have tried repeatedly to re-connect and it won't. And, nothing about my accounts has changed.

  • momflackmomflack Member Posts: 1

    I was connected with Huntington for 3 years without problems. Now that the Wave service has changed, I need to reconnect it. However, it is asking for a username & password which does not work because the Huntington business accounts require a business number, UserID & password. So... in the available institutions, there needs to be "Huntingon Business."

  • AmatinoAmatino Member Posts: 5

    My bank is not showing up on any of the options, nor does it reflect when I do a search. I'm trying to connect my bank as I have received a payment.

  • John123654John123654 Member Posts: 1

    When attempting to Reconnect my BofA account to Wave under its new banking service provider I receive the following message after entering user ID and password on the "Enter your credentials" pop-up window: "Account not currently supported. Multifactor authentication is not currently supported for this account. Please log in using a different account."
    I will not be removing MFA from my bank account, which worked up until this change. Is there going to be a fix for this very soon?

    edited January 19, 2020
  • shafnitzshafnitz Member Posts: 13

    Add me to the list of people with connection problems after the new system. New transactions don't import for 4+ days, then I'll get an email saying my connection isn't working. I'll fix the connection, I'll get some transactions. Rinse repeat. How do I get someone at Wave to help fix this problem, since Customer Support seems to have disappeared?

  • jenlovesdogsjenlovesdogs Member Posts: 1

    I second shafnitz! My transactions haven't imported for the last 7 days! I can do any of my invoicing, and I cant get anyone at wave to help me! Im with Vancity and its not working. You used to be able to just refresh the connection, now you cant even do that anymore. Please help!

  • EmmaPEmmaP Administrator Posts: 639 admin

    Hi everyone, thanks for reaching out here with your feedback on Bank Connections. We know this is a big change and that this is an important part of running your business with Wave.

    As we are unable to troubleshoot each individual issue here, I encourage you to reach out to our Support team so we can look into issues on a case by case basis.

    If you can't locate your bank when searching from the 'Connected Accounts' page then it means the particular account or bank is not currently supported. Plaid (our new data provider) are constantly working to build and improve connections for various banks but we are unable to provide ETA's on new connections. In the meantime we can offer other methods for uploading transactions such as Wave Connect & our CSV uploader.

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