jacquiekjacquiek Member Posts: 2

I have a customer that elected to pay an invoice with BANK PAYMENT rather than credit card through wave payments. His bank called him because WAVE FINANCIAL kept trying to access his account AFTER the payment has already been withdrawn. Because of the suspicious activity on his account his debit card was cancelled. After chatting with WAVE Support I am told that it is normal for the account to be accessed more than once. This still doesn't make sense to me and I am wondering if other users have experienced this problem. I have turned off WAVE payments for now.

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