Error while fetching categories

JomzJomz Member Posts: 10
Good day. While posting transactions today, I was not able to pull up the categories from the drop down.

I even logged on different devices but to no avail.

On another note, did the layers for the drop down change? While viewing in phones in portrait mode, the transactions are a layer above the categories pop-up/choices. I have to switch to landscape to be able to post, which is a bit troublesome...

Thanks.

Comments

  • LilladyvinylLilladyvinyl Member Posts: 9

    Same problem. Any update yet?

  • JomzJomz Member Posts: 10
    Still does not work and I can’t post any transactions.
  • CharlotteCharlotte Member Posts: 695 admin

    Hi folks, thanks for reaching out! So far, I'm unable to reproduce this issue on my account, so I'd like to ask you for more information that will help us understand what's happening here.

    Could you confirm:

    • That you have tried other browsers and/or clearing your cache
    • Whether you are currently running any browser extensions
    • What transactions are impacted (all, manually added, imported though an integration, just expenses, etc.)
    • It also may be helpful if you could provide a screenshot of the developer console (you can find the steps to do that here)

    Thank you!

  • JomzJomz Member Posts: 10
    It involves manual entries.

    Posting income, expense or any transaction is affected.

    I am running safari browser.

    Also only one of my business books is affected as I found I could post on a new business. Could it be potentially corrupted data?

    I also noted errors in forwarding the closing balances of 2018 to the beginning balance of 2019.
    edited January 6, 2019
  • gra8fulgra8ful Member Posts: 3

    Same problem. Repeatedly getting "An error occurred while fetching categories". Cannot categorize anything.

    I've shut down, used other browser's (which is preferred anyways), and am using Wave exactly as before the upgrade.

  • gra8fulgra8ful Member Posts: 3

    Charlotte,

    • I've tried other browsers - always use Chrome, tired Edge and Mozilla
    • Only browser extensions are Google Drive and Calendar
    • All transactions - get same error message when attempting to assgin or reassign categories "an error occured while fetching categories"
    • My screen shot is same as Lilladyvinyl posted

    Thank you for getting a solution!

  • deedocdeedoc Member Posts: 0

    Unable to Add Category from Accounting Transaction -- Add Expense. Under choose a category, Keep getting an "error occured while fetching categories. Seems like a bug.

    Can see category okay from purchases --Add bill. Just getting an error from Accounting--Transaction

  • CharlotteCharlotte Member Posts: 695 admin

    Thanks for following up! It would be helpful if we could get a screenshot of your console to help us identify this issue (in Chrome, right click > inspect > select console). Could you also please confirm that a member of our team has your permission to access your account as a guest user for investigative purposes? Thank you!

  • LilladyvinylLilladyvinyl Member Posts: 9

    You have my permission to access my account. Thanks

  • LilladyvinylLilladyvinyl Member Posts: 9

    any sign of a solution for this?

  • LilladyvinylLilladyvinyl Member Posts: 9

    Actually thanks for all your help, I have just checked and this appears to be working again on my end. Do we have any idea what caused the problem please?

  • JomzJomz Member Posts: 10
    It seems to be working again. Thank you for looking into this.
  • CharlotteCharlotte Member Posts: 695 admin

    Hi all, thanks for your patience! Our team was able to identify this as related to other work we've been doing, and then fix it. Thanks for your patience while we worked. @Lilladyvinyl thank you very much for your permission to view your account as a collaborator -- this enabled us to determine the cause of the problem and pass it along to the right people.

    edited January 7, 2019
  • LilladyvinylLilladyvinyl Member Posts: 9

    Cheers Charlotte!

  • RichieRichie Member Posts: 1

    I believe that I have the same issue to some degree. When inputting a Bill I am unable to access any inventory accounts (actually the only Asset account available from the category menu is accounts receivable). I have submitted a bug report through the help centre.

  • JomzJomz Member Posts: 10

    I was about to comment on that as well... assets are not posting in bills, specially for inventory accounts.

  • SamdSamd Administrator Posts: 560 admin

    Hey @Jomz - for inventory you'd now want to create an expense in your Accounting > Transactions page, assign it to your Inventory Asset account, and also assign the vendor to the transaction as well. Essentially with the new system Wave inventory tracking bypasses the bills section. Hope this helps!

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