Bank Connections Stopped Downloading

KubientKubient Member Posts: 2

We haven't been able to get our bank to download connections for quite some time now. We have tried clearing cache, and other suggestions but still nothing.
Any Thoughts?

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Comments

  • JamieDJamieD Administrator Posts: 1,145 admin

    Hi @Kubient . If you could please take a look at the comment I just left after yours on this post (https://community.waveapps.com/discussion/comment/9515#) I would be happy to take your business details via direct message.

  • RikkiQRikkiQ Member Posts: 1

    All our bank accounts have not been automatically downloading since August. I tried reconnecting our accounts but there is no re-do button.
    I have contacted the customer service bot several times and emailed customer service 4 times but have not received an answer at all!
    Can you help me, I'm very worried since it has been over a month since it has been downloading?
    Thank you.

  • RobinHenselRobinHensel Member Posts: 1

    Same issue here. MFA is probably the reason mine isn't working now. I have disabled it and would like to reconnect to get the transactions downloaded. If anyone has a FIX for this, please advise. TY!

  • AlexLAlexL Administrator Posts: 2,166 admin

    Hi @RikkiQ and @RobinHensel , please reach out to our Support team through a ticket and one of our agents would be more than happy to help you look into the troubleshooting side of this.

  • Alfred_MadereAlfred_Madere Member Posts: 4

    I am having the same problem, I have reached out to customer support. No response

  • edgilbert_46edgilbert_46 Member Posts: 1

    this is a big issue. Where is the solution

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