I just signed up for wave apps. While drafting my first invoice, the notes & footers are overlapping, text is sitting on top of each other & the header is being added onto an extra page. Is there any way to rectify this ? Thanks
I'm trying to replicate this and I can't seem to do so. Is this only happening on a specific page? Can you share a screenshot of your invoice, with any personal information obscured, to give us a better idea of what might be happening?
Did this get resolved? I'm having a similar issue.
Hi @Magicalme . This can often be solved by troubleshooting your browser. Because Wave supports Chrome, Fire Fox and Edge, try accessing your invoices from one of these browsers to see if that works. If not, you can try accessing Wave through an incognito window or clearing your Cache & Cookies. If you're still having trouble after taking these steps, feel free to reach out and we can dig in further.
Thanks for your reply. I've tried all those suggestions and it's still happening.
I have checked that it only looks like it overlaps on the screen, but when I do a Customer Preview it doesn't overlap
Hi @Ansa_Rodenberg , can you send us a screenshot of what you're seeing?
Hi @AlexL, on screen on the print preview it looks like the total is printed over the footer but when I print to pdf or physically it doesn't do it so I already sent it to the customer.
I am currently unable to access Wave properly in South Africa so I can't send a screenshot. My login screen looks like the screenshot attached. This is probably related to the connectivity issues that SA is currently experiencing.
And my dashboard looks like this
I am staying hopeful that this will resolve.