Sept. 7-10 2018: transaction import issues for receipts, bank connections, CSVs
You may notice that I've gone ahead and moved ahead and moved some of your other conversations here. This is because we've received a handful of reports regarding issues that sounded dissimilar, but were actually related.
This morning our engineers identified an issue that occurred over the weekend, beginning September 7th, that impacted bank statement transaction imports, automated bank connection transaction imports, and transactions created for receipts that were uploaded and posted to accounting. You may have noticed that during this period of time transactions failed to be created using these methods.
Here's what you need to know:
We have investigated, diagnosed, and resolved this issue.
Bank statement uploads: Transactions that failed to be uploaded via the statement upload tool will not be re-imported. You can attempt to upload your statement again, and you should be successful. Transactions that you previously attempted to upload via a bank statement upload will not be duplicated.
Receipts posted to accounting: Receipts that you attempted to post to accounting that did not successfully create transactions will be imported. They may take 24-48 hours to appear.
Bank transaction import: Bank transactions will be automatically imported when you refresh your account. These may also take 24-48 hours to appear.
If you have any questions or concerns, please do not hesitate to ask.