Receipt App not getting past processing

grahamgraham Member Posts: 2

I sent 5 receipts for processing a few days ago. Today when I turned on the app it says no receipts for processing. So those 5 receipts have disappeared. I've re-done one of them about 10 mins ago and the app still says processing.

What can I do to get the app to work for me?

EDIT - it is working, I didn't know that I had to slide the screen to see the ready receipts

Comments

  • CharlotteCharlotte Member Posts: 695 admin

    Hi Graham, thanks for following up with good news! Our team is also working on an update to save the trouble of manually refreshing processing receipts. If you have any other questions or feedback, please feel free to share them with us here.

  • TTechTTech Member Posts: 7

    Hi Charlotte, did you identified the problem? was it a scheduler engine problem?

  • CharlotteCharlotte Member Posts: 695 admin

    Hi @TTech! My comment above refers to an issue that was identified and resolved over one year ago, likely due to a backed up queue. If you're experiencing a new issue with receipts, I'd recommend creating a new discussion with a few more details about the issue. We'd be happy to take a look with you. :smile:

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